Mail Order Assistant

Mail Order Assistant - Position Description

Employment Status: Casual moving to Permanent part time

Location: Beauty and the Bees Factory

Hours Per Week: 3 - 4 days per week

Reporting to: Production Manager

Award: General Retail Industry Award

Beauty and the Bees

Beauty and the Bees is an established, highly respective, innovative Tasmanian natural hair and skincare company making products made by hand from nutrient-rich Tasmanian fruits, berries, seaweed, hops, olive oil, honey and herbs, all from local apiaries, beaches, dairies, forests and farms, as well as rare ingredients like Leatherwood Honey and Beeswax found only in Tasmania. Beauty and the Bees products are primarily made in Tasmania and sold through a dedicated retail outlet in Hobart with a thriving mail order business.

Role Purpose

Reporting to the Production Manager, the Mail Order Assistant is responsible for the delivery of effective and efficient mail order functions. The Mail Order Assistant works in a team environment providing outstanding customer service and supporting the Production Manager with a wide range of mail order tasks. The Mail Order Assistant is responsible for implementing quality control systems and ensuring procedures are adhered to.

Key Areas of Accountability

Mail Order

• Action mail order and wholesale inquiries including email correspondence and invoicing.
• Follow up and resolve mail order issues – including for example, lost orders etc
• Picking, packing and restocking product

Customer Enquiries

• Act as the main point of contact for all customer enquiries, providing product, invoicing and service advice and resolving issues.
• Build positive and constructive relationships with customers.
• Maintain high level of knowledge of Beauty and the Bees products and values.

Market and Shop Restocking

• Weekly restocking of market and shop supplies

Team Culture

• Ensure effective and constructive communication and relationships exist with all team members.
• Provide accurate and timely information as required.
• Adopt a positive, solutions focused attitude to all tasks

Health and Safety

· Act in a safe manner at all times, including complying with all safety instructions and training given at the workplace

· Participate in, and contribute to, health and safety awareness and improvements

· Comply with emergency evacuation procedures

· Report all incidents, injuries and potential hazards in a timely manner

Person Specification

Essential knowledge or experience

· Highly developed customer service experience in a retail environment

· Experience with business software including Xero, Starshipp it and Woocommerce

Essential attributes

· Able to work independently and also as part of a team

· Able to seek out assistance when required

· Effective time management

• Be fit and healthy with the ability to lift moderate to heavy weights.
• Be able to think for yourself as well as listen and carry out instructions.
• Be reliable and dependable.
• Treat colleagues and customers with integrity, honesty and fairness

Desirable qualifications and/or accreditations

· Training and/or qualifications in retail/administration

Job Type: Casual

Pay: From $33.19 per hour

Expected hours: 20 – 30 per week

Benefits:

• Employee discount

Work Location: In person