Customer Support Engineer – ADMS S3 Core

2 days ago

Sydney, New South Wales, Australia Tata Consultancy Services Full time $80,000 - $120,000 per year

About Organization:

Join Tata Consultancy Services, Asia Pacific and be part of an organization committed to sustainable development for our future. TCS follows the Tata group philosophy of building sustainable businesses that are rooted in the community and demonstrate care for the environment. Our unique values position us to combine a purpose-driven worldview with digital innovation, collaborating with customers, communities and governments to lead and shape innovative solutions for a sustainable future. TCS has been carbon neutral in its operations across 11 countries, 12 delivery centers and 18 offices in Asia Pacific since 2022. This is only the initial stage in TCS' journey as we strive to achieve long-term net zero emissions by 2030.

Corporate sustainability is embedded in our triple-bottom-line, focusing on people, the planet, and our purpose. Our offices are designed with eco-friendly features that significantly reduce our carbon footprint and enhance energy efficiency. We actively champion green initiatives, such as promoting paperless operations, implementing energy-efficient practices, and fostering employee engagement in sustainability efforts. When you become part of the TCS family, you will play an essential role dedicated to innovation, excellence, and crafting a brighter, greener future together. Join us and be a part of our mission to drive sustainability through technology and talent at Tata Consultancy Services, APAC today.

Must Have Technical/Functional Skills:

ADMS S3 Core

  • Direct experience installing, maintaining or supporting e-terra DMS products including DMS, DNAF, OMS and Storm Assist.
  • Experience in modelling of SCADA/ADMS database in e-terra Source and Substation Editor.
  • Understanding of Habitat database and structure, HDB command line tools.
  • Expertise in DNAF applications i.e. Load Flow Analysis, Bus Load Analysis, FLISR & CA etc.
  • Overall understanding of Habitat environment and Habitat database structure.
  • Understanding of integration approaches with ADMS system and IT technologies.
  • Experience in modelling various electrical devices in e-terra Source and DNOM database modelling tools.

AEMS Platform

  • Direct experience installing, maintaining or supporting e-terra EMS products including eterra platform, eterra Habitat.
  • Experience in modelling EMS database in e-terra Source application.
  • Experience in modelling SCADA and Network display, Power Maps etc. in Display Builder.
  • Expertise in installing, analyzing and troubleshooting e-terra Habitat, e-terra SCADA and e-terra Platform application suites.
  • Experience in installing and configuring APF and e-terra Browser applications.
  • Overall understanding of Habitat environment and Habitat database structure.
  • Understanding of integration approaches with SCADA/EMS system.
  • Experience in installation and configuration of Front End Processor and ICCP.

Additional Techincal Requirements:

  • Working knowledge of Windows and Linux platforms for troubleshooting, command execution and log collection.
  • Working knowledge of any structured query language (SQL, Oracle etc.) for report generation.
  • Able to troubleshoot issues using a variety of tools.
  • Able to collect application and system logs effectively and provide to SME's for further troubleshooting/resolution.
  • Able to diagnose and solve intermediate to advanced issues using a variety of troubleshooting methods
  • Knowledge of both Transmission and Distribution electrical grids.

Working knowledge of TCP/IP protocols, IP addressing, routing, LAN, DNS, Active Directory, firewalls & switches as it applies .

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