Lead Housekeeper: Treasure Island Resort

2 weeks ago

Gold Coast, Queensland, Australia My NRMA Full time $60,000 - $80,000 per year
Company Description

With properties in some of Australia's most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences.

Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature.

Job Description

Ready to sweep guests off their feet and make every stay sparkle? Join the team at NRMA Treasure Island Holiday Resort as our Lead Housekeeper and help us keep our piece of paradise pristine

  • Make "spotless" your superpower: Ensure our accommodation and public spaces shine, making every guest's stay picture-perfect.
  • Lead with pride: Support the Housekeeping Manager by guiding and inspiring your housekeeping crew.
  • Enjoy a supportive, fun team: Work where your attention to detail and passion for hospitality are celebrated every day.

What you will do:

  • Obtain and action daily housekeeping reports—no dusty corner escapes your notice
  • Service guest accommodation and public areas to the highest standards.
  • Oversee laundry operations—washing, drying, folding, and keeping our linen closet looking shipshape.
  • Coordinate with reception, return completed reports, and keep the team in the loop.
  • Support the Housekeeping Manager with training, inventory, and department meetings.
  • Ensure compliance with WHS and lost property procedures—safety and honesty are always in style.
  • Lead room inspections and regular staff training—because even the best can get better

What you will bring:

  • Resort or hotel housekeeping experience is an advantage, with a knack for leading teams
  • A passion for guest service and a keen eye for detail
  • Ability to motivate a team and keep the positive vibes flowing
  • Outstanding communication and organisational skills
  • A sense of humour—because every day is an adventure at Treasure Island

What's in it for you? 

At the NRMA we aren't just about discounts (although you do get these too). We offer benefits to help make work and life just right for you

  • Progressive flexibility and well-being benefits to balance all of life's priorities
  • Complimentary myNRMA Rewards membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
  • Employee referral program where you may be eligible for a referral bonus of up to $2,000
  • Potential to grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Know you belong:

We're for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That's why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team. 

Ready to dust off your CV and polish your career?  Apply now and help us make every holiday a five-star experience—one perfectly made bed at a time

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.

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