Duty Manager

Duty Manager – JB Foods Pty Ltd – The Good Grocer Group (IGA)

Location: Karratha, WA 6714

Salary range of $68, $76,515

JB Foods Pty Ltd trading as The Good Grocer Group, is a leading WA family-owned business within the independent supermarket industry. We are currently seeking dynamic and motivated Duty Managers to join our Good Grocer leadership team in Karratha on a full-time basis.

About the Role

As a Duty Manager, you will play a key role in ensuring the smooth day-to-day running of the store. You will supervise and support the team to deliver exceptional customer service, maintain high operational standards, and drive the store's success in line with company values. We are seeking individuals with a genuine passion for food and retail, who thrive in a fast-paced environment and are committed to delivering an outstanding shopping experience for the community.

Key Responsibilities

In this role, you will be responsible for:

• Ensuring customers receive prompt and quality service, responding effectively to inquiries and resolving complaints.
• Leading and supervising staff, including planning and preparing work schedules, allocating duties, and providing guidance on sales and service procedures.
• Recruiting, training, evaluating, and supporting staff development, while also managing performance, promotions, and grievance resolution where required.
• Instructing and coaching team members on handling complex or difficult customer service situations and sales procedures.
• Examining returned goods and determining appropriate action in line with store policies.
• Managing stock control, including inventory checks, ordering goods, and maintaining appropriate stock levels.
• Ensuring goods and services are correctly priced, merchandised, and displayed to create a welcoming and customer-friendly store environment.
• Enforcing compliance with safety, security, and food safety standards, while maintaining workplace health and safety requirements.
• Driving store performance and profitability, through effective inventory management, merchandising, and community engagement.

Skills & Experience

To be successful in this role, you will have:

• At least 12 months of proven experience as a Retail Supervisor or in a similar retail leadership role.
• Strong ability to lead, mentor, and develop a team.
• A customer-first mindset with exceptional service and problem-solving skills.
• Excellent organisational and communication skills.
• Knowledge of food safety standards and compliance requirements.
• Strong merchandising and stock management skills.
• Proficiency in IT systems and retail management software (e.g. Smart Retail, ABCIS).

Benefits of Joining The Good Grocer Group

• Competitive salary package.
• Team Member discount of 15% off food and 10% off liquor.
• Job stability within a growing, family-owned business.
• Flexible roster arrangements to support work-life balance.
• Be part of a supportive and collaborative team culture.
• Genuine opportunities for career progression within the Good Grocer Group.

To Apply:

If you are a passionate and experienced retail supervisor/duty manager with a love for fresh food and a drive for success, we encourage you to apply

For confidential enquiries or to learn more about this exciting opportunity, please contact Kate Wyatt at

About The Good Grocer Group:

Established in 1986, The Good Grocer Group is a family-owned Western Australian company and a respected leader in the independent supermarket industry. With a network of retail stores across WA and the home of The Good Grocer brand, our team is passionate about our customers, our people, and the communities we serve.

The Good Grocer Group is an equal opportunity employer

Job Types: Full-time, Permanent

Pay: $68,684.00 – $76,515.00 per year

Benefits:

• Employee discount

Experience:

• Retail management: 1 year (Required)

Work Authorisation:

• Australia (Required)

Work Location: In person