ICT Support Engineer

2 weeks ago

Alice Springs, Northern Territory, Australia Red Centre Technology Partners Full time $60,000 - $80,000 per year

Red Centre Technology Partners is seeking an ICT Technician to join our IT Field Services Division, providing customers with desktop support services.

This position is located in Alice Springs and is full-time. Depending on experience, there may be a team leader position offered.

The role entails

  • Providing our clients with quality customer service that works in line with the company's core goals and values
  • Installing, configuring and maintaining software and hardware components of computer and network systems
  • Diagnosing and troubleshooting software and hardware issues
  • Ensuring the security of client and server computers
  • Supporting customers whenever they encounter challenges with computers and network devices
  • Maintaining and updating technical documentation regularly
  • Efficiently and effectively communicate with clients on a day to day basis

Requirements

  • A minimum of 2 years' experience a System or Desktop Engineer role with Small to medium sized businesses
  • A minimum of 2 years' experience in a desktop support role including Office 365, Backups and VoIP systems
  • Experience in implementing, managing and troubleshooting all aspects of Windows Servers
  • Previously worked in a fast-paced environment managing incident priorities and ensuring Customer SLA's are met.
  • Self-motivated, energetic, enthusiastic, customer service driven attitude
  • Ability to work individually and as part of a team
  • Strong attention to detail
  • Excellent verbal communication skills
  • Commitment to providing exceptional customer service
  • Keen technical aptitude with a willingness to learn
  • Current Open Driver's License (able to operate a manual)
  • Own vehicle

We can offer you

  • Supportive work environment
  • Diverse career pathways
  • Professional and personal development
  • Challenging and rewarding role

RCTP embraces the diverse skills and perspectives that our people bring to the workplace. We foster inclusiveness and diversity to help us deliver quality services to our community.

We strongly encourage applications from Aboriginal and Torres Strait Islander people.

Must be able to complete a working with children and police check.

If you have the skills and experience required, we would love to hear from you

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