Camping Customer Service Manager

Why work at Tentworld?

Tentworld is a National retail chain with sixteen locations including a very successful online outlet. Being an independently-owned, family managed business you can enjoy the pace of a big business but enjoy the additional challenges, support and opportunities that arise from a small business environment. We are passionate about providing quality gear, honest service and competitive pricing. Tentworld has been family owned and operated since

Tentworld fosters a friendly work environment free from any kind of discrimination, that is both supportive and encouraging.

Benefits you will enjoy:

• Enjoy access to the best camping gear.  We use and love the gear we sell
• We have happy customers - our customers are planning holidays and they want our help They enjoy buying and using our gear. We aren't just selling products, we are selling holidays
• Friendly and respectful team mates - with happy customers and pleasant experiences comes happy teammates.
• Fun and engaging environment - with such a diverse customer base, and the many holiday experiences our customers plan, no two customers are alike.
• We love new gear, and we pride ourselves on being able to offer our customers thousands of new items every year. We get excited about new gear, new product knowledge, and being able to offer those new products to our customers.
• We only stock the best camping gear in Australia selected by our very experienced camping specialist team.  We are not franchised and we are Australian owned and operated.

At Tentworld, we pride ourselves on being a modern business, using the latest technology in daily operations. We have a strong history of nurturing talent and promoting from within. We are seeking an experienced, skilled, approachable, retail professional to join our team as a Fulltime Customer Service Manager for our Midland store.

Tentworld team members are:

• Outdoor lovers, who are happiest when embracing the great outdoors.
• Experts, who love sharing their knowledge not only of product, but of how to get the most out of the outdoors.

What is the job?

We are seeking a Fulltime Camping Retail Customer Service Manager for our Midland store. Some of the tasks involved include, but are not limited to: 

• Product knowledge training
• Stock control
• Staff rostering
• Cash handling, point of sale operation, returns and customer relations, issues and enquiries
• Assisting with marketing material and creation of engaging and eye catching in store displays
• Effective communication skills, both written and verbal

Are we looking for you?

We are seeking those who have industry recognised retail sales experience and proven managerial experience. Applicants would ideally have an interest in the outdoors, and have experienced camping - however this is not essential.

Applicants should have a strong desire to learn and develop their own personal skills. 

The Customer Service Manager will have good computer skills to enable information accessing and reporting. This position is a hands-on role working with casual staff, providing sales training and controlling the store on a daily basis.

Applicants should have the ability to work independently when required, and work well in teams.

Tentworld, in its normal course of operations regularly sells bulky goods. All applicants should be capable of shifting bulky goods in a safe manner without restriction.

How do I apply?

To ensure all resumes are dealt with fairly, we will be accepting applications via Seek only. Please do not hand in a physical copy of your resume to our stores.

EMPLOYMENT AGENCIES:Please note, we do not currently utilise the services of any employment agency for our recruitment. This is because we're passionate about selecting the right people, to ensure the best fit. For this reason we are involved in the entire process. We are happy with this process. Please do not call us to offer your services. GOVERNMENT AGENCIES:If you're from a government agency and have candidates you believe may be suitable. Please submit these applications electronically and utilise the cover letter field to include information about this.