Sales Engineer

5 days ago

Perth, Western Australia Whitecrow Research Sdn Bhd Full time $90,000 - $120,000 per year

Role Summary

  • Your role is to maintain and grow sales in your sales sector.
  • Your experience means you are selling at all levels and grow our position as a leading, unique positive displacement pump types.
  • You will have a broad approach from sizing pumps at user level to keeping senior managers involved in new product introductions and purchasing groups commercially informed, requiring the overview, planning and approach of a manager.
  • Closeness to your markets will feedback into marketing strategy and tactics to develop our position further and therefore create new leads.

What you'll be doing

Sales & Business Development

  • Maintain regular contact with customers to ensure products are specified in their operations.
  • Achieve and exceed sales targets by actively identifying and pursuing new business opportunities.
  • Increase market share by replacing competitor pump installations, including other peristaltic pump manufacturers and alternative pump technologies.
  • Develop proposals for transitioning clients to Bredel pumps through process optimization and de-bottlenecking.

Customer & Account Management

  • Manage and expand the spare parts and replacement pump business for existing clients.
  • Oversee spare parts and service programs for all delivered projects to ensure reliability and customer satisfaction.
  • Conduct regular on-site audits across target locations in Australia to secure ongoing spare parts and service contracts.
  • Build and maintain strong relationships with key personnel in Reliability, Process, and Maintenance across all sites.

Sales Planning & Reporting

  • Develop and execute structured call plans and visit cycles to ensure comprehensive coverage of existing and target accounts.
  • Maintain and update the CRM system with accurate customer data, interactions, and sales opportunities.
  • Keep the Sector Manager informed of competitor activity encountered in the marketplace.

Customer Support & Training

  • Arrange and conduct customer training sessions and presentations, both on-site and office-based, to enhance product knowledge and engagement.
  • Provide technical support to clients, offering solutions that optimize pump performance and overall system efficiency.

Quality & Compliance

  • Conduct all activities in accordance with the company's Quality Management System to ensure high standards of service and compliance.

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