Desktop Engineer

3 hours ago

Brisbane, Queensland, Australia W Solutions Co Full time $60,000 - $90,000 per year

Our client is one of the biggest retail brands in the world and they are looking for a Desktop Engineer to provide Level 1 and some Level 2 support across MS/Windows technologies and environments. You will be providing support across hardware and software over the phone, via email and face to face.

This is a contract position looking to start immediately for 2 months plus an extension. Based in Brisbane CBD, it will be 5 days in the office. The key aspect is having NV1 clearance whether it is active or inactive.

Some of the key responsibilities are:

  • Participate in important technological department projects and perform problem diagnosis of network and desktop environment under IT Management direction.
  • Provide Desktop support functions including visiting the end user area to research and resolve hardware/software/connectivity issues.
  • Installed, configured, and repaired Standard Desktop Configuration images on laptops/desktops.
  • Administered all desktop computer support including hardware and software installation and configuration.
  • Provided day-to-day desktop support, hardware/software installation and troubleshooting.
  • Facilitate easy connection to the user's PC by utilizing remote desktop, VNC, unsolicited remote assistance, and TeamViewer.
  • Use Remote desktop, Desktop Director to provide end-user support to monitor, shadow, and troubleshoot issues with field devices.
  • Performed remote assistance as well as off-site support for various clients to perform network, desktop, and phone support.

To be suitable for this role you will:

  • Ideally have graduated with an IT degree/diploma/certificate
  • Experience with providing Level 1 and 2 support and working in a small team
  • Experience with supporting Windows technologies and environments (Windows OS, O365, MS Suite, AD, Exchange)
  • Have a great work ethic, attitude, communication skills and be able to learn
  • Need to be proactive, take accountability and responsibility and look to progress your career

For more information please apply and shortlisted candidates will be contacted.

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