Online & Media Moments Account Manager

About Us

At Tag, we bring big ideas to life as an integrated creative, content and channel activation partner to brands all over the globe. We help our clients to stand out and sell more by providing end-to-end marketing solutions that see our teams originate, craft, amplify and reimagine content across all channels and platforms.

Why Join?

This is an opportunity to join one of Tag's fasted growing regions globally. Our teams based across Sydney and Melbourne pride ourselves on our core values of integrity, innovation, trust, sustainability, growth, and accountability.

We realise these are easy to say but below is a snapshot of what this looks like each day here at Tag:

• 50% of our leadership team is female.
• 14% of our team have grown their careers from internship positions.
• 86% team retention over the past twelve months
• Strong career growth opportunities with twenty-five promotions in the past twelve months
• 3x official charity partners we have donated $30,000 in money and time
• DE&I Council organises regular events and social activities.

What we offer:

• Hybrid and flexible working
• An inclusive parental leave policy
• Investment in internal and external training opportunities
• A structured global mentoring program

Role Overview:

The Online & Media Moments Account Manager role is ideal for those seeking more autonomy and ownership of client relationships within the creative, content, and social media industry. You will be responsible for end-to-end project management, day-to-day client engagement, and the delivery of best practices across a portfolio of clients across Australia and New Zealand.

You'll take ownership of projects varying in size and scope, playing a key role in the successful delivery of online and media moment campaigns, store training executions, and compliance submissions — all on time and within budget. The development focus will be on expanding your exposure to large-scale client strategies, digital and retail integration, financial management, and leadership responsibilities as you continue your career in Account Management.

Key Responsibilities:

• Build and develop strong client and third-party stakeholder relationships.
• Successfully lead and coach internal stakeholders around project and client requirements.
• Manage multiple briefs across key milestones to deliver to tight deadlines.
• Oversee online slotting, asset submissions, and campaign timelines to ensure flawless execution of media moments and partnerships.
• Manage end-to-end store training executions and associated deliverables.
• Complete promotional submission forms and display compliance documentation.
• Maintain and coach others on best practice processes across all briefs.
• Act as a brand guardian for clients, identifying opportunities to maximise brand visibility and performance.
• Lead the end-to-end ownership of projects and client portfolios.
• Develop materials for client planning, review, and feedback sessions.
• Build client growth and campaign delivery plans across multiple markets.
• Prepare proposals and quotations for integrated campaigns.
• Oversee financial administration and budget management.
• Execute strategic campaign activities and analyse results for continuous improvement.
• Understand Tag's full capability offering and make recommendations to enhance client outcomes.
• Plan, forecast, and develop client plans in line with strategic priorities.
• Deliver clear and constructive feedback to promote high performance across the team.
• Take full ownership of client engagement and commercial success.
• Demonstrate leadership abilities, including goal setting and performance management.
• Confidently articulate strategies and present plans to internal and external stakeholders.

This job description outlines the duties and responsibilities of the role and the necessary skills and knowledge required to perform them as of the date it was created. Tag accepts that this job description may change as the role evolves and the individual may be asked to support other duties as required.

How to apply

If the above sounds right for you, simply click on "Easy Apply" and provide us with your full resume and
salary
expectations.

Don't let self-doubt get in the way of what could be a great opportunity. We know from research that many women and people from diverse backgrounds may not put themselves forward unless they believe they tick every box.

If this job description doesn't quite fit your experience, but you have an appetite to be part of Tag, please do still get in touch. We are always keen to meet with talented individuals from across our industry.

All information provided will be treated in strict confidence and used solely for recruitment purposes.