Business performance analyst

About us

From humble roots in Eromanga, QLD, we've been fuelling the furthest corners of Australia for over 40 years. But we think the most exciting journey's still on the horizon. Joining IOR puts you in the driver's seat. You'll get the opportunity to own your ambition and build a worthwhile career – all while seeing your impact on the faces of your team and the communities we serve. You won't see our logo on racing cars, but you will be part of a team that helps fuel LifeFlight's choppers. Whether you're driving trucks, designing tech, manufacturing tanks or managing logistics behind the scenes, a career with IOR means going further, in every sense of the word – in your relationships, your impact and your remarkable career.

Right team

• Work with people you trust and form relationships that will go the distance
• Build something great with a team that will have a laugh and have your back

Right Track

• So many career opportunities to explore… and you're in the driver's seat
• Grow with us at IOR – the bigger we get, the bigger your opportunities become

Right Now

• We want you to succeed, so you're given trust and autonomy to do what it takes
• Real momentum, real impact and the sense that there's plenty more to come

About the role

As a Business Improvement Project Officer, you'll be at the heart of transforming how we work—streamlining processes, cutting waste, and unlocking smarter ways to get things done. Working as part of a tight-knit project team, you'll partner across the business to map current workflows, shape future-state solutions, and uncover opportunities for meaningful change. Using a mix of continuous improvement methodologies, your work will drive efficiency, reduce costs, and make everyday tasks simpler for our people.

• Facilitate workshops to gather, clarify, and prioritise business requirements
• Map and document current vs future state processes, identifying issues and bottlenecks
• Develop process metrics, KPIs, and measurement frameworks to track improvement
• Translate requirements into clear, actionable artefacts and test future-state processes across teams
• Collaborate with cross-functional stakeholders, including Technology, to drive business improvement initiatives

What IOR are Looking For:

Are you a curious change maker with a knack for streamlining how things get done? You're someone who sees inefficiencies and instinctively wants to fix them mapping processes, spotting opportunities, and making work easier for everyone. Whether you're collaborating across teams or diving into continuous improvement frameworks, you bring energy, initiative, and a sharp eye for smarter solutions. If you're ready to help shape the future of how IOR operates, we'd love to hear from you.

To succeed in this role, you'll also need:

• Holds a Graduate Certificate or higher in Business Process Management or working towards attaining your qualifications.
• Skilled in workshop facilitation, process design/redesign, and performance measurement
• Proficient in eliciting business requirements, analysing issues, and documenting processes
• Experienced Business Analyst with cross-functional exposure and strong documentation capabilities
• Confident communicator with a consultative style and advanced proficiency in Excel, PowerPoint, and Visio

Why join IOR?

You can feel it from day one. The energy, the growth… the sense that this place is going somewhere. And you're not just along for the ride. You're behind the wheel.

IOR's the kind of place where you put your name to a project, and you own it. The wins, the challenges, and everything in between we back you to see it through, even when things don't go to plan. Support is always there if you need it. Otherwise, you're trusted to do what it takes to keep things running.

You don't get that in too many places.

Approaching each day through our values of Innovation finding solutions, Our Communities serving people, and Reliability getting results, our team is focused on delivering what really matters to our customers. It's this mindset that drives us forward.

The best part? As we grow bigger, the opportunities get bigger, too. Backed by a solid strategy and a right to win, joining our team means more projects, more challenges, and more chances to stretch yourself.

What does this mean for you?

• Be part of an unbeatable culture where people really do enjoy coming to work
• Investment in your career through training and development programs, ongoing support, plus the backing to take your career in whichever direction you choose
• Work hard, play hard with our Blue Squad – trivias, barbecues and plenty of laughs
• Staff and family discounts on fuel (obviously)

Ready to go further with IOR?

If this sounds like you, don't overthink it – just apply We're looking forward to meeting you.

We provide an equal employment opportunity for all; we see the value in diversity and celebrate individuality. This looks like respectful conversations and a safe workplace where everyone thrives.