Service Agent

2 days ago

Brisbane, Queensland, Australia TSA Group - Australia Full time $100,000 - $120,000 per year

Do you live for creating unforgettable customer experiences? Are you all about thriving in fast-paced environments where you can flex your problem-solving and communication skills? TSA Group - Australia is looking for someone just like YOU to join our dynamic team.

Company Description

TSA is an Australian-owned business in the Outsourcing Industry helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands from across multiple call centres here in Australia and the Philippines.  

We're a purpose driven business and our mission is clear. We endeavour to create experiences that people love, by revolutionizing the way they connect and communicate with brands.

Whom You'll Work With
Teamed up with TSA, at Volkswagen Group Australia (VGA), you'll be part of a dynamic partnership driving innovation in the nation's import of European cars, SUVs, and commercial vehicles. Inspired by the ethos "premium for the people," VGA is dedicated to democratizing the premium vehicle ownership experience, drawing from its rich heritage as the creator of the iconic Beetle. With a firm commitment to excellence and equality, VGA fosters an inclusive environment where every team member can thrive, pursuing their passions and unlocking their full potential. Here, every voice matters, and every idea is embraced with enthusiasm.

In This Role, You Will:

  • Handle complex and escalated customer cases for Volkswagen Group Australia (VGA) as Customer Relations Ambassadors (CRA).
  • Manage and resolve intricate challenges for VGA's customers and stakeholders in this senior role.
  • Represent world-renowned car brands, including Volkswagen, Audi, Skoda, and Cupra.
  • Collaborate closely with dealerships and stakeholders from across the Volkswagen Group
  • Australia team to make a meaningful impact in the lives of everyday Australians.
  • Build authentic relationships with customers.
  • Complete outbound calls and digital communications to resolve inquiries and cases.
  • Investigate and determine appropriate outcomes for customer cases, with the support of the broader team.
  • Accurately record detailed customer interactions and process account information.

Here's What You'll Need:

  • Passionate about customer service and helping others.

  • Experience in case management, preferably in the automotive industry.

  • Confidence in taking ownership to problem-solve.

  • A high degree of patience for others in difficult situations.

  • Able to multi-task and manage time effectively without compromising service levels.

  • Team player, working collaboratively to exceed expectations.

  • Highly flexible and adaptable – welcomes change.

  • A love for learning new things.

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