Trainee IT Triage Technician

We are looking for a customer focused Trainee Triage Technician to provide excellent front line support to our customers.

Previous IT experience is not required as training in ICT support will be provided on the job and through completion of Certificate IV Information Technology.

Who Are We?

Entourage Technology is a locally owned and operated business who are proud to offer superior technology services to our region.

With a team of fifteen specialised tech experts and strong relationships with industry partners, Entourage Technology offers businesses the experience and knowledge to ensure technology solutions grow with them.

Our clients are supported by our highly skilled technical operations team based in Tamworth and remotely for all their phone system, networking, servers and software requirements from installation to ongoing maintenance and support.

As a Triage Technician you will need to bring:

• Good verbal and communication skills
• Existing interest in ICT and a willingness to advance a career in ICT
• A team player attitude
• Attention to detail

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Typical tasks would include (but not limited to):

• Answering calls from our customers for our IT helpdesk (Logging new tickets in our it helpdesk system, directing calls, providing updates)
• Performing triage on incoming tickets (Gathering information and determining the impacts to the customer)
• Basic support and issue resolution as skills expand

What we can offer you; "What's in it for you?"

• Career progression opportunities post traineeship
• This role would typically lead to an employee joining the IT Helpdesk after training is completed

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