Veterinary Receptionist
2 days ago
Veterinary Receptionist - Part Time
Are you passionate about animals and providing exceptional customer service? Hobart and Channel Highway Animal Hospitals are seeking a dedicated and enthusiastic Veterinary Receptionist to join our expanding team. As the first point of contact for our clients, you will play a crucial role in creating a positive and welcoming experience for both pet owners and their furry friends.
About us:
Hobart and Channel Highway Animal Hospitals are a professional, dedicated, close-knit and co-operative team caring for our patients and their owners with empathy, compassion and respect.
About the role:
- Part Time
- Based in Kingston, potential for occasional work at our Hobart Clinic.
- Must be available to work a share of Saturdays (9am - 2pm)
Responsibilities:
- Greet clients warmly and ensure a friendly and inviting atmosphere
- Answer phone calls, schedule appointments, and provide accurate information to clients
- Build and maintain positive relationships with clients, ensuring their needs are met
- Collect and update client information, including pet records and contact details
- Assist with data entry, and maintaining organised records
- Process payments and handle financial transactions accurately
- Effectively communicate with veterinary staff to ensure seamless co-ordination of appointments and services
- Relay important information to clients regarding appointment reminders, follow-ups, and special instructions
- Address client concerns and resolve issues in a timely and professional manner
- Collaborate with the veterinary team to handle emergencies and urgent situations
About you:
- Previous experience in a customer service role is preferred
- Strong communication and interpersonal skills
- Ability to multitask and thrive in a fast-paced environment
- Knowledge of basic veterinary terminology is a plus
- Proficient computer skills, including experience with scheduling software
Benefits:
- Professional development opportunities
- Employee discounts on veterinary services
- Friendly and supportive work environment
Remuneration is in line with the Animal Care and Veterinary Services Award 2020.
If this sounds like you, please apply via Seek with a cover letter explaining why you are the right person for this position.
Due to the high volume of applications, only successful candidates will be contacted.
