Emergency Assistance Specialist

5 days ago


Brisbane, Queensland, Australia Kennedy Reid Full time $60,000 - $85,000 per year

The Responsibilities

  • Provide immediate assistance to customers experiencing emergencies while traveling
  • Handle incoming calls and messages with urgency, empathy, and professionalism
  • Coordinate emergency services including medical evacuations, hospital admissions, or replacement travel arrangements
  • Liaise with hospitals, doctors, service providers, and internal claims teams
  • Keep detailed and accurate case notes

All the best bits

  • Work for a Major Global Travel Insurance Company
  • Hybrid role - WFH up to 50% of the week
  • Convenient location - Brisbane CBD
  • Excellent career progression offered
  • Excellent salary of up $85k + super + 10% annual bonus + Shift Loading

About YouTo be successful in the role, you will have: 

  • Experienced in customer service, emergency response, or assistance (ideally within insurance, healthcare, or travel)
  • Ability to manage emergency situations
  • Able to work flexible hours, including night shifts and weekends as part of a rotating schedule
  • Excellent communication skills

How to ApplyFor immediate consideration, submit your resume via the 'Apply Now' link below


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