Customer Service Support

East Devonport

Permanent

Full-time

About us

We are proud to be part of the merged care organisation that will be known nationally as BaptistCare. As a for purpose, Christian care organisation, we are committed to providing exceptional support and services across Australia. Together with BaptistCare (NSW, ACT, WA) and Baptist Care SA we employ over 12,000 dedicated employees and support over 38,000 customers to help people live well with dignity and purpose. From older Australians and their families to people facing significant disadvantage, our passion and our priority are the customers we serve. We strive to deliver care as it should be – with people right at the centre.

At Baptcare, our values are deeply rooted in the principles of Wellbeing, Ethics, Co-creating, Accountability, Respect, and Effectiveness. These values guide us in all aspects of our operations and interactions, shaping our corporate culture and driving our success ​.​

About the role

Our Customer Service Support (CSS) staff are the first point of contact (via the phone) for Baptcare's Home Care Package services. The Customer Service Support staff carry out a range of customer account administration tasks: managing service schedules + budgets, coordination of services for clients and invoices.

To summarise in short…

Provide internal and external customer service via telephone to our: Home Care Package customers & 'private fee-for-service customers'

Liaise with Baptcare customers daily to provide admin support for customer ' care plans'

Daily administration: updating customer notes + budgets, updating schedules, processing invoices

Month-end reports

About you

To be successful in this role, you will need the following:

Be located in North - West Tasmania

Minimum of 2 years' experience in a similar, phone-based role with high volume of incoming calls and experience in problem solving

Experience in Aged Care sector will be highly regarded

Qualification in Office Admin /Support or qualified by relevant experience

For You

Baptcare is focused on living our values, not just talking about them. You'll find the culture at Baptcare is one of genuine respect, support, and positive intention. We work hard to achieve results through change, continuous improvement, and ongoing focus on providing the best service delivery to our stakeholders.

Further, the successful candidate will receive:

• A competitive salary, plus access to the tax benefits of salary packaging and novated leasing.
• Access to confidential counselling and support services.
• Be part of an organisation and a team that is driven to make a difference to the lives of our vulnerable community members.

Only short-listed applicants will be contacted.

• Applicants must have the right to work in Australia.
• The successful applicant will be required to undergo a National Criminal History check.

If you require support with the application process, please contact

At Baptcare, we value diversity in all forms and aim to co-create inclusive experiences and communities with our employees, volunteers, the people we work alongside and our partners. We are committed to diversity and inclusion across all we do and to building communities and workplaces where everyone belongs.

Baptcare is dedicated to the safety, empowerment, and participation of all children. We have zero tolerance of child abuse and are committed to a thoughtful, protective environment that supports infants, children, and young people to feel safe and respected.

Baptcare (VIC, TAS) is proud to be working towards uniting with BaptistCare (NSW, ACT, WA) and Baptist Care SA, to create a newly merged national care organisation committed to providing exceptional support and services across Australia. Together, we are building on a shared history of care and compassion, expanding our reach, and strengthening our mission to help people live well with dignity and purpose.