Automotive Technical Support Specialist

2 days ago

Blacktown, New South Wales, Australia ZF Services Australia Full time

Automotive Technical Support Specialist

This is not an IT role

The Company

ZF is a global technology company supplying systems for passenger cars, commercial vehicles, construction equipment, earthmoving equipment and marine craft. The ZF Group is an international company with a global workforce of 157,000 in 270 locations throughout 42 countries placing ZF as one of the largest automotive suppliers worldwide.

ZF Services Australia is responsible for both Original Equipment Sales as well as servicing the Aftermarket through Technical Support, Part Sales and product rebuilds in our well-appointed workshop.

ZF Services Australia is based in Sydney's West and is looking for an energetic, self motivated person with a high level of technical competency with a passion to solve problems to join our Technical Support Team.

The Role

The role is primarily office-based assisting internal and external customers with a high level of technical support throughout Oceania for all ZF products via phone, email and technical inquiry portals. There are occasions where in-field work is required. Responsibilities include technical support for internal customers, OEM's, fleet operators, service partners and key customers. Technical support includes but is not limited to the provision of diagnostic and repair information, direct field support, warranty adjudication, technical report writing, the delivery of and delivery of technical training.

Qualifications, Skills and Knowledge

  • Cert III in either Heavy Commercial Vehicle Mechanical, Light Vehicle Mechanical, or Mobile Plant Technology.
  • Minimum 1 years post apprenticeship in a workshop or field service environment.
  • Fundamental understanding of auto electrics and ability to read auto electrical drawings.
  • Fundamental understanding of hydraulic vehicle / plant equipment systems and ability to read hydraulic drawings.
  • Ability to use computer based diagnostic equipment.
  • Ability to or willingness to develop in the delivery of technical training.

Attributes

  • Strong verbal & written communication skills.
  • Strong problem-solving skills under various conditions.
  • Able to handle multiple tasks and projects with the ability to finalise and deliver results.
  • Flexible and adaptable to changes in the work environment.
  • Excellent customer development and rapport building skills.
  • Be highly self-motivated with a demonstrated ability to meet deadlines and produce results
  • Ability to work in the field on all ZF products including but not limited to commercial vehicle, construction equipment, earthmoving equipment, marine and passenger car.

Why you should join us

The role offers a variety of technical support activities across a broad product portfolio spanning several market segments. No two days are the same, with the role offering diversity and can be personally rewarding after successfully assisting with complex technical problems that present themselves from time to time.

Benefits:

  • Take your birthday off - on us
  • Employee referral program - $1000 cash bonus for successful referral of candidates that pass probation
  • Retailer discounts - inc Hoyts, Coles, Amazon and more
  • Novated leasing
  • Additional Paid Parental Leave
  • Free Annual Flu Vaccination
  • Work close to home, parking onsite and close to public transport
  • Monthly catered town hall meetings - meet, greet and eat
  • Stay healthy with weekly fruits deliveries
  • ZF fosters a culture of empowerment - your voice matters here
  • Supportive leadership and team dynamics
  • Work in an inclusive, multicultural environment where different ideas drive better outcomes

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