Customer Service Officer

New Year.  New Job.  New Career Path.

Looking to start the year with a role that's people focused, stable and full of opportunity?

We're welcoming motivated, customer-loving people to join our frontline team as Customer Service Officers.

We have potential opportunities across our Rockhampton region, for people with the flexibility to work across branches when required.  Roles will also have the opportunity to learn our contact centre, building well-rounded skills and career momentum from day one.

If you enjoy helping people, learning new things and being part of a community-minded organisation, this could be your fresh start for the year ahead.

About the Role

As a Customer Service Officer, you are the face and voice of our Bank.  You'll support customers both in branch and over the phone, helping with everyday banking needs while creating positive, trusted experiences.

Reporting to the Branch Manager, you'll assist with transactions, account maintenance, new memberships, term deposits, insurance enquiries and general banking support.  You'll play an important role in strengthening customer relationships, supporting their financial wellbeing, and contributing to the smooth operations of our branches and contact centre.

This is a varied role that suits someone adaptable, detail orientated and genuinely passionate about helping people.

Key Responsibilities

A typical day in the life of a Customer Service Officer may include:

• Delivering friendly, accurate service face-to-face and/or over the phone
• Processing daily banking transactions including deposits, withdrawals and transfers
• Opening and managing personal and business accounts, memberships and term deposits
• Responding to customer enquiries and resolving issues at first contact where possible
• Providing general insurance information and quotes
• Making proactive customer contact using our CRM to support their ongoing needs
• Supporting the branch presentation, security and administrative tasks
• Assist across branches and the contact centre during peak periods or staff absences
• Meet individual KPI's and contribute to team and organisational goals

About You

A successful Customer Service Officer will possess the following attributes:

• A genuine passion for delivering excellent customer service
• Strong communication skills (verbal and written)
• High level of accuracy and attention to detail
• Sound numeracy and literacy skills
• Team-focused mindset with a flexible, can-do attitude
• Proficiency in Microsoft Office programs, and a willingness to learn new systems
• Alignment with our community-first values

Desirable:

• Experience in customer service or retail
• Cash handling or financial services experience

All employees of The Capricornian Bank are required to comply with our information security and privacy obligations, including protecting customer data, reporting incidents, and completing mandatory training.  Security is everyone's responsibility.

What we Offer You:

As an employee of The Capricornian Bank, you will benefit from:

• Comprehensive induction and training program
• Genuine career development opportunities
• Discounts on financial products (fee free banking, general insurance discounts, lending interest rates)
• Health insurance discounts
• Healthy Living (gym) subsidy
• Employee Assistance Program
• Birthday Leave

If your New Year resolution includes a stable role, real development and meaningful work, we'd love to hear from you.

Click on the 'Quick Apply' button above, and attach your resume and a cover letter showing us how you are well suited for the role of Customer Service Officer.

Applications close Sunday 18th January, 2026 though screening and interviews may commence prior to closing date.