Senior ICT Service Agent

Senior ICT Service AgentSalary:HSO Level G5 $98,183 - $105,699 per annum pro rataLocation:Perth Metropolitan AreaUnit/Division:Health Support Services > Electronic Medical Record ProgramWork Type:Fixed Term - Full Time, Fixed Term - Part TimePosition No:Pool Ref Closing Date: :00 PMCRVCID No WA Health is on an exciting journey of transformation. Do you have the skills we need to be part of the Electronic Medical Record (EMR) Program?The EMR Program is a consumer-centred program that supports healthcare providers to perform their roles enabling safety and quality to be at the heart of care for every consumer. EMR has been established to digitally transform WA Health's clinical information management systems by delivering a statewide EMR solution for WA Health. The EMR Program will incorporate changes to technology, business processes and culture. It will take advantage of innovations in digital health care to improve patient safety and quality of care for the Western Australian community regardless of their location.Before you read this job advert, please note, HSS can make reasonable adjustments to allow you to fully participate in the application and interview process. If this is relevant for you, please refer to the contact details under the 'Application and Interview Support' section of this job ad.We are looking for motivated Senior ICT Service Agents to join our diverse and highly skilled team in contributing to the health of all Western Australians.About Health Support Services (HSS) As the Western Australian Government agency providing shared services to the state's public health system, we provide a suite of financial, ICT, procurement and supply, and workforce services to more than 65,000 employees across WA's public health services and hospitals.Put simply, we work behind the scenes to ensure the WA health system runs smoothly.Whether you work in our corporate offices, at our customers' sites, or at our warehouses Boorda and Jindakoort located in Jandakot - we are one united team of over 1,500 people.Our vision is to provide great services to our customers, be a valued partner, and support the health of all Western Australians. We seek to achieve this by delivering on our purpose of supporting our customers to provide excellent health care. Find out more about us Your new roleThis recruitment pool is for Fixed Term Full Time or Fixed Term Part Time appointments for 6-12 months with the possibility of extension(s).Position Profile:As Senior ICT Service Agent, you will provide high level customer support (problem and requirement analysis and resolution) at various Metropolitan and Peel region locations as part of Service Operations in conformance to ICT Service Management processes.Please view the Job Description Form (JDF) attached which provides a full statement of duties for the position.If you thrive in a fast paced, multifaceted working environment, and are eager to contribute to our purpose of supporting our customers to provide excellent health care, we would love to hear from you.Why join our teamBe part of an organisation that enables you to make a meaningful contribution and positively impact the community in which we live.We're guided by five values in everything we do at HSS – in the way we work, how we make decisions and the way we behave:We put our customers at the heart of what we doWe value and care for each otherWe promise, we own, we doWe will find a wayWe make a difference togetherAt HSS, we embrace diversity and believe that our best services come from a workplace where varied perspectives and experiences are welcomed and encouraged. We are committed to creating an equitable and diverse workforce and encourage applications from people with disability, Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, members of our LGBTQIA+ community, women and youth. HSS is committed to growing our Aboriginal workforce as part of WA Health Aboriginal Workforce Policy. As a measure to achieve equality, Section 51 of the Equal Opportunity Act 1984 applies to this position and Aboriginal and Torres Strait Islander peoples are encouraged to applyWA Health engages staff in positions of trust and responsibility. WA Health policies require applicants to undertake a criminal records screening and integrity checking as part of the appointment process. As well as undertaking a criminal record screening and integrity checking, you may also be required to undertake a working with children check (if required for the role) and a pre-employment health assessment. We may ask referees to comment on your integrity and past demonstration of ethical behaviour. Please note that adverse information does not necessarily disqualify an applicant but will be considered as part of the appointment process.Benefits of working with HSSIn addition to a competitive salary, we offer you a range of benefits, which may include (in line with operational requirements):12% employer contributed superannuation into a fund of your choice.Access to generous salary packaging arrangementsProfessional development opportunities and study leave/assistanceFlexible working and leave arrangementsDiscounts with our corporate partnersHealth and well-being initiativesEmployee Assistance ProgramOther professional and location-based allowances.Want to know more?Please contact Andrew Miller on or by email if you would like to discuss more about the role and team you'll be working with. Are you ready to apply?To be successful with your application, you are required to:Have a valid working visa (for fixed term appointments) or be an Australian citizen, permanent resident, or have a visa to live and work indefinitely in Australia (for permanent appointments).Undertake a criminal record screening, working with children check (if required for the role), a pre-employment health assessment and integrity check, as part of the appointment process. We may ask referees to comment on your integrity and past demonstration of ethical behaviour.Application and interview supportIf you have any access needs that may require adjustments to allow you to fully participate in the application and interview process, please contact the HSS Work, Health and Safety team. If you are an Aboriginal person who would like assistance with your application, please contact Jobs and Skills WA on How to apply You've heard from us, now we'd like to hear from you.Submit your application online by clicking the 'Apply for Job' button at the bottom of this page. You will need to provide:a cover letter with no more than 2-3 pages that demonstrates you have the skills and experience we are looking for (as outlined in the Essential Selection Criteria of the JDF);a comprehensive CV that clearly shows your experience relevant to this role; andthe names and contact details of two professional referees. It is preferable for one of your referees to be your current supervisor or manager.Please allow plenty of time to submit your application, as late, emailed and proforma applications will not be accepted. Submitting your application You must have a current, valid email address to apply online and this email address will be used by HSS to communicate with you.If you experience difficulties while applying online, please contact HSS on select option 2 from the menu options) for immediate assistance during business hours.As the submission is system generated, any submissions on, or after, 4:00pm cannot be accepted. Other information for applicants Appointments from the pools will be made on a fixed term, full-time and fixed term, part-time basis. Suitable applicants will be placed in a pool from which appointments may be made when similar vacancies occur. Appointments may be made from this pool until 30/06/2026. Thank you for considering a role with HSS.filler