Dynamics 365 Support Analyst

2 weeks ago

Sydney, New South Wales, Australia APM Full time

At APM, we empower people and businesses to thrive. Our technology teams play a crucial role in ensuring our systems support this mission every day. We are searching for a Dynamics 365 Support Analyst who will help maintain and improve our Microsoft Dynamics 365 environment across Sales, Marketing, Field Service, and integrated systems.

If you enjoy solving problems, working with users, and making systems smarter and more efficient, this role offers the opportunity to contribute to meaningful digital transformation across a global organisation.

About The Role
As a
Dynamics 365 Support Analyst
, you'll manage day‑to‑day support across the Dynamics 365 platform, ensuring stable operation, strong data quality, and high user adoption.

You'll resolve incidents, manage system access, support configuration changes, and work closely with users and technical teams to maintain a reliable, secure, and well‑governed D365 ecosystem.

This role also contributes to continuous improvement by monitoring system health, identifying recurring issues, and supporting enhancements across the Power Platform.

What You'll Be Doing

  • Respond to and resolve user‑reported issues via ticketing systems
  • Troubleshoot technical and functional problems across D365 Sales, Marketing, and Field Service
  • Manage user setup, roles, permissions, and security
  • Monitor system health, performance, and uptime
  • Apply patches, updates, and participate in release management
  • Support integrations with external systems and APIs
  • Deliver training sessions and create user documentation
  • Support change management for new features and system updates

What You'll Bring

  • Knowledge of Dynamics 365 modules (Sales, Marketing, Field Service)
  • Familiarity with Power Platform (Power Apps, Power Automate, Power BI)
  • Understanding of security roles, duties, and privileges in D365
  • Strong communication, problem‑solving, and stakeholder‑support skills
  • Ability to clearly communicate progress and manage deadlines
  • Comfortable collaborating across geographically dispersed teams
  • Ability to work effectively with both technical and non‑technical colleagues

Apply now
APM is a global human services organisation with a clear purpose:
to enable better lives
. With more than
16,000 team members
supporting over
2 million people each year
, we operate across
11 countries
, delivering services in employment, health and wellbeing, communities, disability, aged care, and rehabilitation.

With over
1,700 sites worldwide
, APM continues to grow while investing heavily in its people, culture, and impact. Every day, our teams help individuals of all ages improve their independence, wellbeing, and opportunities — reflecting our long‑standing commitment to positive social outcomes

Apply now and help us continue enabling better lives.

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