Service Desk Engineer

2 days ago

Sydney, New South Wales, Australia 360c0b3e-a83a-4dbf-bd20-7e6ea5b50de8 Full time $60,000 - $100,000 per year

Join a fast growing MSP providing innovation and leadership in technology solutions across multiple sectors. They provide a range of cloud solutions to numerous clients such as Microsoft 365, Azure. 

We are seeking an experienced and highly driven Service Desk Engineer to join the team focusing on delivering first class support 

Responsibilities:

  • Take ownership of challenges and manage client expectations
  • Provide technical assistance for our clients over the phone, email and in person
  • Occasional travel to client sites to provide technical support
  • Responding to escalations from the team when required
  • Participate in client meetings over the phone or in person to provide technical assistance
  • Assist in the administration of the Cloud Services Infrastructure and on-premise infrastructure
  • Clearly document all activities in our case management tool
  • Monitoring and actioning alarms from automated management systems

Skills Required:

  • Excellent written and verbal communication skills
  • Excellent troubleshooting and analytical skills
  • Experience in a similar role with a Managed Service Provider
  • Experience managing Microsoft Microsoft 365 and Azure
  • Experience supporting Windows desktop environments
  • Experience with troubleshooting business internet, router and Wi-Fi issues.
  • Experience in configuration and administration of Windows Servers
  • Experience in configuration and administration of Active Directory domains, including Group Policies, Microsoft Clustering, and IIS
  • Able to work in a fast-paced environment
  • Current Microsoft certifications will be highly regarded
  • Desire to learn and develop your technical and customer service skills

If you're looking for an environment with an excellent employee support system and provide great career progression, APPLY NOW

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