Issue Resolution Lead

At ING, you help millions of customers stay a step ahead in life and business. You work in a collaborative, agile environment that values innovation, integrity, and impact. If you're ready to make a real difference in how people bank, we want to hear from you.
 

As the Issue Resolution Lead, you drive safe, compliant, and customer-focused business practices across the Retail Bank. You lead a team and collaborate across squads and tribes to manage risk, deliver remediation programs, and support vendor governance and data ownership.

Ready to make an impact?

What you'll do
 

• Lead risk identification, triage, root cause analysis, and stakeholder reporting.
• Manage large-scale customer remediation programs.
• Guide agile squads on risk prioritisation and sprint planning.
• Improve product and service delivery through structural enhancements.
• Oversee vendor lifecycle management and outsourcing controls.
• Advise on regulatory changes and strategic risk initiatives.
• Champion a culture of accountability, transparency, and continuous improvement.

What we're looking for

• 3+ years' experience in risk, compliance, or business operations.
• Proven success in remediation delivery and vendor governance.
• Exceptional stakeholder engagement and communication skills.
• Experience in agile environments and cross-functional collaboration.
• A proactive mindset and the ability to lead through ambiguity and change.
• A customer-first approach and a drive for continuous improvement.

Bonus if You Have:

• Postgraduate qualifications in Business, Risk, or related fields.
• Experience in data governance and IT asset management.
• Financial acumen and proficiency in Excel.

What's in it for you?

• Discounted ING Health Insurance
• An additional Rest Day to support your wellbeing
• An IMPACT day to volunteer on approved sustainability activity

About Us

 

At ING, we're all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we're proud to support. Joining ING means stepping into an environment where your individuality isn't just welcomed - it's celebrated. We've built a culture that's fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you're taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you'll find ING is the kind of place where growth isn't just a possibility; it's a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you'll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you're interested but don't meet all the criteria, we encourage you to apply. We're invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We're your allies in helping you do your thing during the recruitment process, so let us know if you require any support or adjustments when you apply.  Let us know if you'd like to chat with an LGBTQ+ Confidential contact.  

Sound like your kind of vibe? We can't wait to hear from you

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

ING is Australia's most recommended bank according to RFI Global's Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.

Need more? 

Rachel Yuen

Applications close  8th October 2025

Internal advert blurb:
 
Before you apply 
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager  

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