Branch Manager

As our highly valued Branch Manager based in North Lakes your role will provide support and serve the local community as the first point of contact for our customers and their retail banking needs.  

You'll make an impact by:

• Your exceptional leadership skills, strong business development abilities, and community connections to drive growth for our retail business.

• With proven success in a sales leadership role and a track record of managing teams effectively, you will lead by example and be hands-on with our customers and community. 

• Additionally, your experience in branch operations, risk management, and performance management will be crucial in achieving real commercial results.

Key responsibilities of a Branch Manager include:

• Customer Service: A Branch Manager is responsible for ensuring that customers have a positive experience when they visit the branch. This includes addressing customer complaints, resolving issues, and answering any questions or concerns they may have.

• Operations Management: A Branch Manager oversees the day-to-day operations of the branch, ensuring that all activities are conducted in compliance with banking regulations and policies. This includes managing cash flow, maintaining accurate records, and supervising staff.

• Sales and Business Development: Branch Managers are responsible for developing and implementing strategies to grow the bank's business. This may involve identifying and pursuing new business opportunities, building relationships with customers, and developing marketing and sales campaigns.

• Staff Management: A Branch Manager is responsible for hiring, training, and supervising branch staff. They must ensure that employees are properly trained, motivated, and performing their job duties effectively. This includes conducting regular performance conversations and providing coaching and feedback as needed.

Overall, a Branch Manager plays a critical role in the success of a bank branch by ensuring that it operates efficiently, provides excellent customer service, and generates revenue and growth opportunities.

Why Great Southern Bank? 
Whatever your role with us, you'll be part of a force for good. We're owned by our customers right here in Australia, so our success benefits everyday people and families. Working at Great Southern Bank, you'll also enjoy a range of fantastic benefits, some examples include: 

•Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you and professional wellbeing coaching.

•Benefits that support you and your wellbeing so that you can thrive at work and at home, today and tomorrow. Enjoy access to our wellbeing centre.

•Helping you to achieve your financial goals and positively impact your family and community. We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts, insurance, home loans and more

Imagine working for a bank that truly helps people. You can. 

Questions? Please contact our Talent and Experience Partner Danielle Moore -

At Great Southern Bank, we're committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging and are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, and fair and equitable decision making that empowers our people to be at their best every day.