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Retail Sales Assistant- Newcastle

2 weeks ago

Newcastle Maitland Hunter, Australia Resmed Full time $104,000 - $130,878 per year

Retail Sales Assistant- Newcastle (6 Month Fixed-Term Position)

About the business 

ResMed pioneers innovative solutions that treat and keep people out of the hospital, empowering them to live healthier, higher-quality lives. Our cloud-connected medical devices transform care for people with sleep apnea, COPD and other chronic diseases. Our comprehensive out-of-hospital software platforms support the professionals and caregivers who help people stay healthy in the home or care setting of their choice. By enabling better care, we improve quality of life, reduce the impact of chronic disease and lower costs for consumers and healthcare systems in more than 120 countries.  

We strive for a great work environment and are ideally looking for someone who has good communication skills, can work independently or in a team and has a positive attitude. 

Are you passionate about helping others and making a real difference in people's lives? We're looking for a compassionate and proactive Retail Sales Assistant to join our team and support customers undergoing sleep disorders.

This store-based role combines customer service excellence with clinical support, offering a rewarding opportunity to work closely with customers, physicians, and healthcare professionals.

Job Responsibilities

  • Be the first point of contact for new and existing clients, both in-store and over the phone.

  • Conduct diagnostic evaluations and titration studies for sleep-disordered breathing.

  • Collaborate with physicians to develop personalized treatment plans.

  • Educate customers and families on sleep disorders and therapy options.

  • Fit and recommend CPAP masks and equipment tailored to individual needs.

  • Provide setup, training, and ongoing support for CPAP therapy.

  • Follow up with customers to ensure therapy compliance and satisfaction.

  • Promote and upsell products and services based on customer needs.

  • Maintain a clean, organized clinic and retail space.

  • Handle payments, manage banking procedures, and oversee stock levels.

Job Requirements

  • Experience in retail or customer service (healthcare experience a plus).

  • Excellent communication and active listening skills.

  • Calm, compassionate, and solution-oriented under pressure.

  • Ability to work collaboratively with healthcare professionals.

  • Reliable, honest, and committed to delivering outstanding care.

  • Willingness to learn—full training provided

Why Join Us?

  • Make a meaningful impact in customers' lives.

  • Work in a supportive, team-oriented environment.

  • Receive comprehensive training and ongoing development.

  • Be part of an established healthcare service with a strong reputation.

Plus, enjoy a wide range of employee benefits, including:

  • Discounted employee stock purchase plan.

  • Competitive salary with superannuation and bonus opportunities.

  • Generous leave entitlements, including paid parental and volunteer leave.

  • Insurance coverage for life, disability, and income protection.

  • Health and wellness support, including counselling, private health discounts, and flu vaccinations.

  • Financial planning resources and seminars.

  • Product discounts, educational assistance, and novated car leasing.