
Entry Level Banking Customer Service Specialist
6 days ago
Join a Purpose-Driven Bank
Are you passionate about helping people and making a difference? Become part of a values-led organisation that puts customers first and supports ethical banking practices.
Your Role: Entry Level Customer Service Consultant
As the first point of contact for our customers, you'll deliver outstanding service and support across a range of personal finance solutions. You'll play a key role in promoting banking products, resolving queries, and contributing to the success of our Customer Division.
Key Responsibilities:
- Build lasting relationships by understanding and responding to customers' financial needs
- Handle inbound enquiries across general banking, credit cards, loans, home loans, and online banking
- Promote relevant banking products and refer specialist enquiries where needed
- Manage daily transactions with accuracy and attention to detail
- Support branch operations and foster a collaborative team environment
- Open new customer accounts in line with internal procedures and regulatory standards
- Represent our values and commitment to ethical banking in every interaction
What You'll Bring
- Previous customer service experience (financial services experience is a plus, but not essential)
- Excellent communication and interpersonal skills
- Ability to build rapport quickly and effectively
- A proactive, team-oriented approach
- Confidence using technology and banking systems
- Flexibility to work a rotating roster (Monday–Friday 7am–7pm) and one Saturday per week (9am–5pm from home, with penalty rates)
- Australian Citizenship or Permanent Residency
What's in It for You
- Competitive Salary
: $73k package - Hybrid Working
: Enjoy a flexible model with 2 days working from home - Training & Development
: Comprehensive onboarding and ongoing learning opportunities - Career Progression
: Access to structured development pathways - Community Impact
: Paid volunteer leave to support causes that matter to you
Ready to make a meaningful impact in banking? Apply now and be part of a team that values integrity, service, and community.
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