AI Software Engineer

1 day ago

Melbourne, Victoria, Australia Brokerloop Full time $104,000 - $130,878 per year

About Brokerloop

Brokerloop is on a mission to automate insurance operations with intelligent, voice-driven solutions. We're building a production-grade
Voice Agent
to simplify broker workflows, reduce repetitive tasks, and deliver better customer experiences — all while ensuring data compliance in a regulated industry.

We're seeking an
AI Software Engineer
who can take ownership of building and deploying this Voice Agent. The ideal candidate has experience in
Python and Go
, is comfortable working with
Twilio
, and understands how to integrate AI systems into production environments with
compliance and observability
in mind.

Key Responsibilities

  • Voice Agent Development
  • Build and deploy a single production-ready Voice Agent
    for broker and client interactions.
  • Integrate speech-to-text, natural language understanding (NLU), and text-to-speech (TTS) pipelines.
  • Use
    Twilio
    to manage call flows, telephony integration, and real-time interaction.
  • Integration & Frontend
  • Connect the Voice Agent with downstream insurance workflows and internal systems.
  • Collaborate on building web interfaces with

    to support agent monitoring and broker tools.
  • Compliance & Observability
  • Ensure strict adherence to insurance data handling and compliance standards (APRA, ASIC, GDPR).
  • Implement
    Langfuse
    for observability, logging, and monitoring of agent performance.
  • Build secure and auditable processes for sensitive data.
  • Continuous Improvement
  • Optimise the agent's performance and accuracy based on real-world usage.
  • Work with product and insurance specialists to adapt the agent to evolving business needs.

Qualifications & Skills

Essential

  • Strong programming skills in
    Python
    and
    Go (Golang)
    .
  • Hands-on experience with
    Voice AI systems
    (ASR, NLU, TTS).
  • Familiarity with
    Twilio APIs
    for telephony and call automation.
  • Experience ensuring
    data compliance and security
    in production systems.
  • Ability to use
    Langfuse
    (or similar tools) for observability and debugging.

Desirable

  • Experience with

    for frontend/dashboard development.
  • Knowledge of
    insurance or financial services workflows
    .
  • Familiarity with integrating conversational AI agents into enterprise systems.

What We Offer

  • The chance to
    own Brokerloop's Voice Agent project from end to end
    .
  • Competitive salary with stock option opportunities.
  • Remote-first, flexible work culture.
  • Work with cutting-edge AI while solving real insurance challenges.
  • Growth opportunities as Brokerloop scales its automation platform.

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