Operations Excellence Coordinator

Guzman y Gomez (GYG) is on a mission to reinvent fast food with real ingredients, real flavour, and real storytelling. From humble beginnings in Sydney to 200+ restaurants across Australia, the US, Singapore and Japan, we're growing fast - and operational excellence has never mattered more.

As we continue to scale globally, we're investing in the systems, tools, and processes that make our restaurants run beautifully. That's where the Centre of Excellence comes in.

Job Description

The Centre of Excellence is the engine room behind GYG's best in class restaurant execution. It's where operations, training, digital tools, and continuous improvement come together to make life simpler for our restaurants and crew.

We're looking for an
Operational Excellence Coordinator (OEC)
to join our team and play a key role in lifting the quality, speed, and consistency of national operational rollouts.

This role is perfect for someone who loves structure, thrives in fast-paced environments, and sees opportunities for improvement everywhere. You'll manage core operational systems, coordinate projects and pilots, refine documentation, and help ensure that restaurants always have the right tools, in the right format, at the right time.

From prepping trial materials, to updating the Food Guide, to analysing rollout insights, you'll be the organised, solutions-focused force helping us drive GYG forward.

The Role

As the OEC, you will centralise and manage key operational platforms, support the delivery of new initiatives, and help embed a culture of continuous improvement across the business.

Reporting into the Ops Excellence Manager, you will work closely with IT, Training, Safety, Marketing, Culinary, and the broader Hola Central departments to ensure systems are accurate, resources are clear, and projects land seamlessly in restaurants.

This role is hands on, collaborative, and ideal for someone who loves making things better, cleaner, clearer, and easier.

Key Responsibilities

Operational Systems & Platform Ownership

• Serve as the Product Owner for core Ops platforms (including the Food Guide, WorkVivo document libraries, Avery Dennison and more).
• Keep content, workflows, configuration, and documentation up to date, accurate, and easy for restaurants to use.
• Identify system issues, propose improvements, and lead continuous updates.
• Maintain trust and reliability in the platforms restaurants rely on every day.

Project & Pilot Coordination

• Support end to end trial preparation including logistics, timelines, readiness checklists, training materials, printing and ordering resources.
• Assist with running training sessions (virtual, in restaurant, or pre-recorded).
• Consolidate feedback, highlight insights and risks, and help the COE team refine rollout plans.

Documentation & Content Management

• Own the lifecycle of operational materials - creation, editing, formatting, publishing, version control, archiving.
• Translate complex operational information into clear, simple, restaurant friendly guides.
• Maintain high-quality formatting and consistency across all materials.

Feedback & Communication

• Monitor operational feedback channels and ensure timely follow-up.
• Identify themes and escalate issues that need systemic improvement.
• Keep communication clear, timely, and structured across teams.

Vendor & Stakeholder Coordination

• Manage day-to-day coordination with key suppliers supporting campaigns and rollouts.
• Work across multiple internal departments to ensure assets, approvals, and timelines stay aligned.

What You'll Bring

• Experience in restaurant operations, project coordination, training support, or similar fast-paced multi-site environments. (ARM level or above)
• Confidence managing digital tools, documentation platforms and content management systems.
• Basic capability across computer systems, and comfort with basic dashboards.

• Exceptional organisation, system accuracy, file management and attention to detail.

• A people person through and through - someone who loves collaborating and building great relationships.

• Clear written communication and the ability to simplify complex information.
• A proactive mindset - you naturally identify gaps and propose better ways to work.
• Ability to coordinate multiple moving parts and stay calm through shifting priorities.

The Perks

• Love Ya Leave – 5 weeks annual leave
• Short Term Bonus Incentive Program – annual
• Long Term Incentive Program - yes, that means GYG shares
• Annual GYG gift card
• 1 day WFH each week
• Exclusive GYG merch & uniform
• Annual summits & company events
• Learning and development opportunities
• Work with a passionate, values-led team who genuinely have each other's backs
• Be part of a global brand that's scaling quickly

Ready to join the team? Apply now.

We're
committed to providing a safe and secure environment for our team and guests. To support this commitment, we may conduct background checks including Police Checks and employment verification as part of our recruitment process.