Junior Software Support Engineer

2 weeks ago

Canberra n Capital Territory, Australia Turium Ai Full time

About the Role

We are looking for a Junior Software Support Engineer
 with an active 
NV1 clearance
 to join our support team in Canberra. This is a great opportunity for someone early in their career who is passionate about technology, problem-solving, and learning new skills.

You will work closely with experienced engineers to provide software support to government and defence clients, while gaining hands-on experience with modern tools and secure systems. You will also have the chance to work with 
AI-assisted support technologies
, automation tools, and intelligent diagnostics as part of our modernisation initiatives.

Key Responsibilities:

  • Provide Level 1 support for software applications and help resolve user issues.
  • Follow structured troubleshooting steps to diagnose common incidents.
  • Escalate more complex issues to senior engineers or development teams.
  • Assist with software updates, basic configuration changes, and routine system checks.
  • Maintain documentation, support guides, and knowledge-base articles.
  • Use 
    AI-powered tools
     to assist with ticket triaging, log analysis, and issue identification.
  • Monitor basic system health and report anomalies.
  • Work under established security, operational, and compliance procedures.

Required Qualifications & Skills:

  • Active NV1 Security Clearance
     (essential).
  • Some experience (or strong interest) in IT support, software support, or service desk work.
  • Basic understanding of:
  • Windows or Linux systems
  • Troubleshooting fundamentals
  • Reading logs or error messages
  • Good communication skills and eagerness to learn from senior team members.
  • Ability to follow structured processes in a secure environment.
  • Strong attention to detail and customer service mindset.

Desirable (Not Essential) Skills:

(Training will be provided — these are nice-to-have only)

  • Exposure to monitoring or logging tools .
  • Understanding of databases or basic SQL.
  • Familiarity with scripting (PowerShell, Bash, or Python).
  • Experience using ServiceNow, JIRA, or similar service management tools.
  • Interest in AI-driven support automation or IT automation technologies.
  • Any IT certifications (CompTIA, ITIL, Microsoft, AWS Cloud Practitioner, etc.).

What We Offer:

  • A strong learning environment with mentorship from senior engineers.
  • Opportunities to 
    work with AI tools
     that improve troubleshooting and support efficiency.
  • Exposure to secure, mission-focused government and defence systems.
  • Clear career progression pathways into senior support, DevOps, automation, or engineering roles.
  • Competitive salary and benefits aligned with an NV1-cleared junior role.
  • Supportive team culture focused on growth and continuous improvement.

If you're an early-career technologist with an NV1 clearance and want to grow your skills in a secure, modern engineering environment, this role gives you the perfect launchpad. You'll be supported, challenged, and exposed to real-world systems that matter — all while building a future-proof technical foundation across software support, automation, and AI-driven operations.

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