Senior ServiceNow Developer

• Full-Time/ 9-day fortnight/ 36.00 hours per week

• $111,401 - $117,924 per annum

• Position Brief

• Senior ServiceNow Developer

About the team

We're entering a new chapter for Chief Technology Office at the City of Gold Coast as we deliver bold, future-focussed solutions. With the launch of our IT Operating model as well as bringing critical IT services in-house, we are transforming the way we deliver technology services, making them faster, more responsive and more aligned with the needs of our organisation and customers. 

As part of this transformation, we're hiring multiple new positions. These roles are key to shaping a vibrant and forward-thinking Chief Technology Office, one that adds real value, delivers better outcomes, and works in smarter more agile ways. 

If you are equally excited about innovation, transformation and making a meaningful impact, now is the perfect time to join us.

About the role

As our Senior ServiceNow Developer, you'll be the technical expert driving our ServiceNow platform forward. You'll design and build ServiceNow solutions that streamline operations, improve user experiences, and enable our teams to work more effectively. While you'll work independently on technical challenges, you'll also collaborate with teams across the organisation and help grow our ServiceNow capability by mentoring other developers.

We're looking for people who have:

We need an experienced ServiceNow developer with strong hands-on technical experience and can work independently to architect and deliver innovative solutions. You'll have deep platform knowledge, strong problem-solving skills, and the ability to communicate concepts clearly to both technical and non-technical audiences.

The right applicant will have:

• Extensive ServiceNow development experience, preferably in enterprise environments

• Strong JavaScript skills and experience with ServiceNow scripting

• Experience with integrations, workflows, and custom applications

• ServiceNow Certified System Administrator (CSA)

• Other ServiceNow certifications and/or experience within ITSM, HRSD, SAM, ITOM, SPM, and service portal highly regarded

Be part of shaping the Gold Coast's future

The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia.  

We care about being the most flexible government organisation in Australia. We have a range of benefits to help you create the right balance:   

• 9-day fortnight

• Flexible work arrangements to suit your lifestyle, including hybrid/work from home options, flexible working hours and locations

• Personal and professional development courses

• Access to 350+ fitness facilities through Fitness Passport

• 4 free confidential counselling sessions a year for you or an immediate family member

• 1 free nutritionist and financial advice session per year

We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community.  

How to apply

To submit your application, please respond to the questions below. You will be required to upload your resume and a cover letter (no more than two pages) outlining how your skills, experience and personal attributes will enable you to be successful in this role. Please note that you may also be asked to provide relevant qualifications, where applicable.

Contact Person:

Ashley Shannon

Contact Email

Closing Date:

Thursday 15th of January 2026,

11:59pm   

Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing.  

We're committed to creating a diverse workplace and inclusive culture. We take pride in people who align with our high-performance principles. We believe that the diverse makeup of our workforce reflects the community we serve. We consider all qualified candidates for employment, irrespective of race, age, religion, gender identity, sexual orientation, disability, or other protected characteristics by law.