Project Coordinator

Project Coordinator/ Customer Service Coordinator

• Join a leading residential home builder 

• Discounts on gym memberships (Fitness Passport), vehicles, appliances and more  

• Discount on building a home with any of our building brands

The MJH Group (incorporating the iconic McDonald Jones Homes brand) is not just in the new home building industry; we are in the business of delivering an unbeatable customer experience from beginning to end. From architecturally designed new homes to finance options, from multi-residential projects to investment properties, the MJH Group has grown and evolved to offer a range of building services which cater to diverse needs, goals and budgets. We strive to set the benchmark in the new home building industry while ensuring that our people, both customers and staff, are at the centre of everything we do along the way.

We are proud to belong to the NEX Building Group, a diverse and expanding organisation with over 1200 passionate employees whose purpose is to build beautiful homes for Australians. Established in 1987 and continuing to evolve both organically and through acquisition, we are well positioned for growth and committed to achieving our vision of being Australia's leading home builder. 

Building new homes and better futures for Australians is a true honour and so rewarding. Here are some other rewards and benefits we offer our employees.

Our perks and benefits
We believe that our employee community is a key strength of our organisation, and we aim to attract the best talent to achieve our strategic goal of being Australia's leading residential builder and employer of choice in our sector. We are committed to taking care of our employees, that's why we offer a bundle of benefits:

• Discount on building a home with any of our building brands (after qualifying period)

• Income protection insurance– 100% funded by NEX. Covers up to 2 years at 75% of base salary in case of illness or injury

• Purchased leave – opportunity to apply for up to 2 weeks extra leave each year

• Paid Parental leave - 12 weeks for the primary carer and 4 weeks for secondary carer (we're proud to be industry leading with this benefit)

• Employee discounts on gym memberships (Fitness Passport), motor vehicles (Mitsubishi), home appliances, energy, health insurance and more

• AIA Vitality health and wellbeing program

• A genuine focus on diversity and inclusion (we're proud of our Women in Construction Program and annual Building Inclusivity Awards)

• Employee assistance program to support your mental, financial and physical wellbeing

• A huge catalogue of online learning and ongoing professional development programs

• NAWIC and HIA corporate membership  

• Attractive remuneration 

• And so much more 

About the opportunity
Our Customer Service/Project Coordinators are integral members of the operations team, with the key focus of this role being to guide and support our customers throughout the preconstruction phase of their new home as well as ensuring a complete and quality file is ready for the construction team.

• Working closely with a portfolio of customers providing exceptional service and ensuring they feel genuinely cared for

• Work within a fast-paced energetic and caring team, providing solutions to problems 

• Successfully manage multiple clients from Deposit through to Site Start stage, ensuring that plans and contract documents are accurate and available when needed

• Ensure all information is collated for other McDonald Jones Homes departments so that they can complete their works accurately

• Complete time critical administrative tasks and deadlines 

About you
You will share a passion for our purpose to be Australia's number one residential builder and be aligned to our core values. In addition, you will demonstrate:

• A commitment to providing professional and exceptional customer experience

• Previous experience is a customer service and support role 

• The ability to work under pressure, managing multiple clients and prioritising workloads

• Ideally some knowledge of the residential construction industry (desirable – not necessary)

• Intermediate knowledge and use of Microsoft Office Suite 

Interested?
The appointment of successful applicants will be subject to satisfactory employment screening and depending on the inherent requirements of the role, may involve the completion of a National Police Check and pre-employment medical. 

Apply today
If you are determined to make a difference and want to join an innovative and inclusive organisation committed to building better futures, click on the APPLY button.  To find out more about NEX Building Group go to   or follow us on LinkedIn 

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. NEX Building Group and its brands are not responsible for any fees related to unsolicited resumes.