Sr. Solutions Consultant

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses.

Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.

Role Overview:

PagerDuty is the leading digital operations management platform for businesses. Our SaaS solution empowers over 15,000 customers worldwide to improve operational reliability, agility, and visibility across their organizations. With PagerDuty, teams can quickly identify and resolve issues before they impact public sector customers, enabling them to deliver exceptional digital experiences.

We are seeking a technical and customer-focused Senior Solutions Consultant to join our team. The candidate will be responsible for understanding customer business requirements and technical needs and will design and present demonstrations that highlight the strengths of PagerDuty's products. They will also provide technical guidance, best practices, and support throughout the pre-sales and implementation process to ensure customer success.

As a Solutions Consultant at PagerDuty, you will sit at the nexus between pre-sales, sales and customer success. Whether it is helping understand the customer environments and potential technical landmines or supporting one of our over 750+ native integrations, you are fundamental to helping customers realize and optimize the value of PagerDuty's Operations Cloud.

You demonstrate a knowledge of Observability, DevOps, Automation and IT Service Management Tools. You own the technical discovery process, and are capable of handling questions in an RFP, RFI and security questionnaires.

You are an extraordinary partner – to sales, to product, to your customers. You play the part of consultant, technical salesperson and product specialist with a committed dedication to exceptional customer service. You build strong, significant, and compassionate relationships to internal and external partners, no matter their level.

You are an excellent and compelling communicator. You can break down complex technical concepts and explain them clearly to customers with both business and technical backgrounds, from a DevOps engineer to a C Level Executive. You can articulate the business value of our solution.

You have experience selling in the SaaS world and can articulate the business value of our solution. You are self driven and can work both independently and with a cross functional team. You come up to speed quickly, love to learn, have a strong working style and impeccable attention to detail. 

How You Impact Our Vision: Key Responsibilities

• You are a consultant, technical salesperson and product specialist, with a committed dedication to exceptional customer experience. 
• You will design and present demonstrations and run Proof of Values (PoV's) that highlight the strengths and competitive differentiation of PagerDuty's platform
• You build strong, significant, and compassionate relationships to internal and external partners, no matter their level.
• Assist the technical discovery process and are capable of handling technical questions about the product
• Help customers design integrations to provide a seamless implementation with their current technology stack.
• Break down complex technical concepts and explain them clearly to partners with both business and technical backgrounds, from a DevOps engineer to a C Level Executive. 
• Deliver product and technical briefings / presentations to potential clients.
• Maintain accurate and up-to-date notes and feedback in CRM tools regarding customer input, and current technical state of opportunities for both wins and losses.
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team.

This Role Requires:

• Bachelor's degree in Computer Science, Engineering, or a related field
• 6+ years of pre-sales experience, preferably selling SaaS solutions
• Strong communication skills to build and manage relationships with new and existing clients, with a focus on growth
• An extraordinary partner to sales/product teams and to our customers
• Project management skills and account management experience. You come up to speed quickly, love to learn, have good problem-solving and analytical skills, have a strong working style and impeccable attention to detail
• The ability to travel to customer sites as necessary (travel expectation roughly 30%)

Preferred Requirements:

• A strong understanding of the SaaS world and Cloud technologies
• Experience of Incident Management, Observability, DevOps, Automation and Operations Management and/or IT Service Management Tools
• You know and understand our space (or you're already a fan of our product)

Hesitant to apply?

We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for job alerts

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:

Location restrictions:
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role.

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

• Competitive salary
• Comprehensive benefits package 
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses

PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. 

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.