Director, Corporate Services

Parliamentary Counsel's Office

Director, Corporate Services

You. At the centre of big ideas.

• Salary: Senior Executive Band 1 ($293,483 - $263,586). Total remuneration package will be negotiated upon offer.
• Applications close: 11 September 2025 at 10AM.

The Parliamentary Counsel's Office (PCO) is headed by the Parliamentary Counsel and is a Public Service executive agency related to The Cabinet Office under the Government Sector Employment Act 2013. PCO provides a comprehensive and integrated range of high-quality services for the drafting of, and access to, NSW legislation and the giving of advice and information about legislation.

Primary Purpose of the role

The Director, Corporate Services and Operations is responsible for leading and managing a multi-disciplinary team that leads PCO's people and culture, information technology (including cyber security), procurement, risk, finance, internal audit, project delivery, and legislation access functions. The role, and the team the role leads and manages, provides customer-focused corporate and operational services that enable PCO to meet its objectives. The role provides timely, expert and strategic information and advice to PCO's senior leadership team to facilitate effective decisions. The role provides strong leadership to the delivery of integrated corporate services and operations, with a specific focus on employee engagement and contributing to making PCO a great place to work.

Key Accountabilities

• Lead the strategic direction, planning, decision making and overall performance of PCO's Corporate Services and Operations functions and team, ensuring strong customer service, contemporary best practice and support of PCO objectives, including by:
  • leading and directing PCO's corporate services and operations functions through effective management of team members and resources;
  • providing direction, work allocation, professional development and performance management to a multi-disciplinary team of professional employees in a way that ensures team members deliver high quality outcomes and develop the capabilities to meet PCO's current and future needs;
  • developing and implementing strategies to improve work practices, systems and processes across PCO to ensure the delivery of high-quality services and outcomes.
• Develop and implement a customer centric approach across PCO's corporate services and operations functions and through the delivery of integrated service offerings to ensure the service offerings meet PCO's and the community's needs
• Model best practice employee management and act as a thought leader for all aspects of an integrated corporate services and operations function providing strong counsel and guidance on all people and culture, strategic, legislative access, financial, governance, risk and property matters
• Lead PCO's risk, finance and internal audit functions, including ensuring the necessary risk management, governance frameworks, financial and other systems and internal controls are in place to enable PCO to maintain compliance with all relevant policies and legislative, financial and statutory requirements including in relation to cybersecurity
• Initiate and lead consultations, collaboration, and, as required, negotiations with internal and external services and operation strategies, services and support are efficient, continually-improving and meet current and likely future stakeholder and PCO and community needs and expectations, including in relation to legislative access
• Lead the development, implementation and maintenance of corporate and operational policies, procedures and systems to ensure compliance with all legislative, administrative and professional requirements
• Participate as a member of PCO's senior leadership team and contribute to organisational decision making, planning and continual improvement to efficiently and effectively deliver programs that support organisational priorities

Key challenges

• Building a customer-focused integrated services culture, focused on continuous improvement to support the needs of PCO, the senior leadership team and PCO staff and that proactively supports PCO in delivering its work program
• Determining optimal models of service delivery and implementing improvements in the context of diverse internal and external stakeholder expectations
• Keeping abreast of, and adjusting plans and service delivery in response to changes to relevant Government sector policies, legislative and other requirements across all areas of responsibility, particularly given limited specialist resources 

How to apply

To start your journey in becoming our new Director, Corporate Services, you will need to create an account on I Work for NSW and apply online. Your application should include:

• A resume which clearly details your relevant skills and experience (maximum 5 pages)
• A cover letter (maximum four pages), which must include your response to the two targeted questions:

1. Recall a situation where you were responsible for delivering a critical outcome under time and external pressures. What was at stake, and what decisions did you make to ensure success? 
2. What strategies have you used to grow the capability of your team and plan for future workforce needs? How do you ensure high performers are supported and retained?

Applicants should read the role description and consider the key accountabilities, focus capabilities and essential requirements when preparing their resume and cover letter.

To help us figure out if you are the right person for the role, the selection process will include an interview and relevant assessments. We expect it will take up to 6-8 weeks before an outcome is communicated.

Candidates can request a reasonable adjustment through each step of the recruitment process. If you require a reasonable adjustment to the recruitment process, please let us know in your application. If you require any alternative formats to participate in the process, or have any questions regarding this role, please contact our HR Representative, Vibha Gupta via email on

A talent pool may be created from this recruitment process. Once added to the talent pool, you may be contacted about similar ongoing and temporary roles that may become available over the next 18 months.

Our commitment to diversity and flexibility

PCO is committed to ensuring our agency reflects the NSW community it serves. Diverse workforces are more innovative and productive and increase the delivery of high-quality services. We welcome and encourage applications from diverse community groups including Aboriginal and Torres Strait Islander people, LGBTQIA+, people with disability, women and other diversity groups.