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IT School Support Officer

11 hours ago

Port Macquarie, New South Wales, Australia Diocese of Lismore Catholic Schools Full time

Diocese of Lismore Catholic Schools
The Diocese of Lismore Catholic Schools (DLCS) provides a range of services to support approximately 3,500 staff in 45 vibrant and dynamic Catholic school communities that serve more than 18,000 students. The DLCS assists schools to build teaching and leadership capabilities in communities of professional educators who share responsibility for school improvement and for achieving the best outcomes for our students.

_____________________________________________________________________________________________________

IT School Support Officer
Based at our Port Macquarie NSW office
Full-time, permanent position working school terms only

Commencing 27 January 2026

_____________________________________________________________________________________________________

The Rewards

  • Salary: Attractive salary dependent on skills and experience + 12% superannuation
  • Additional benefits: Salary packaging including novated car leasing, long service leave after 5 years of continuous service, work laptop
  • Working hours: 7-hour working day, 35-hour week, working school terms only - enjoy the school holiday breaks
  • Flexibility: Achieve both work-life balance and the benefits of face-to-face collaboration with your peers with our hybrid working model
  • Staff wellbeing: Access to our Employee Assistance Program, free annual flu vaccinations, discounted gym and aquatic memberships through our Fitness Passport
  • Growth: Learning and career development opportunities.

Position Purpose
To support the delivery of IT services to DLCS schools.

This role supports the underlying Mission of Catholic Education in the Diocese of Lismore by delivering services that contribute to enabling students to achieve the fullness of life.

Work Requirements

  • A current/valid Australian Driver's Licence and eligibility to work within Australia for the period of the appointment.
  • Hold a valid NSW Working with Children Check, or ability to obtain if the successful candidate.
  • Compliance with Accreditation to Work Teach and Lead as prescribed by the Bishops of NSW, or working towards accreditation at the appropriate level upon commencement.
  • Will be required to attend work for four days during the school holiday period per annum. This is to attend all staff meetings and participate in professional development activities.
  • Requirement to travel between locations.

Qualifications

  • Relevant qualification at certificate level or above; and/or experience providing technical support to users in an organisational setting.
  • ITIL 4 Certification.

Key Capabilities

  • Proven experience in IT service delivery.
  • Knowledge of ITIL processes and best practices.
  • Strong analytical and problem-solving abilities.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced and dynamic environment.
  • Knowledge of IT service management tools (e.g., Freshservice, Helpdesk).

Plus, The Following Generic Criteria

  • Knowledge of WHS and equity principles in the workplace.
  • Respect and uphold the ethos and teachings of the Catholic Church and the values of the Employer.

Your cover letter must address the
key capabilities
listed above.

Additional Information

  • Position Description
  • Click this link for information on our Diocese and region.
  • Relocating to the region? Check out The Welcome Experience by NSW Government.

Enquiries:

Applications close:
3pm, Wednesday 7 January 2026

Diocese of Lismore Catholic Schools Limited is committed to creating Child Safe Schools

For identified child related roles, Child Protection legislation requires preferred candidates to hold a valid NSW WWCC

An equal-opportunity employer