Social & Community Coordinator

About SumaNurica

At SumaNurica, we're redefining luxury skincare through biotechnology. Born in Australia and driven by innovation, we create high-performance formulations powered by advanced peptides, proteins, and skin-identical actives. Every product is designed to work with the skin – not against it – delivering results that inspire confidence and elevate skin health.

This role is part of an exciting team expansion at SumaNurica – not a replacement – reflecting our continued growth and momentum in the skincare space.

Purpose of the Role

We're looking for a dynamic and passionate Social & Community Coordinator to join our team. If you live and breathe skincare, have 2–3 years of social media or community experience, and thrive in fast-moving environments, this role is for you.

You'll manage SumaNurica's organic social presence, engage with our community, and build meaningful relationships with customers, influencers, and brand ambassadors. This role is central to amplifying our voice online, strengthening customer loyalty, and shaping the way our brand shows up across social channels and events.

Reporting to the Marketing Manager and working closely with our Digital Marketing Specialist, you'll be supported with guidance and mentorship while also encouraged to show initiative, ask questions, and grow into your strengths.

Key Responsibilities

• Manage organic social media across Instagram, Facebook, and TikTok: content creation, briefing, scheduling, posting, and trend monitoring

• Work closely with the marketing manager to on a social media strategy, ensuring all social and community activity aligns with SumaNurica's luxury biotech positioning

• Capture quality photo and video content for social media and events (Reels, TikToks, Stories) using in-app tools like CapCut

• Support influencer, ambassador, and UGC programs including outreach, gifting, content collection, and relationship management

• Provide branded event support with planning, logistics, and on-site brand representation

• Actively engage with our community by responding to messages, comments, and customer enquiries across social platforms and email

• Manage customer orders and logistics with our 3rd party shipping company

• Managing customer service emails and enquires

• Assist in gathering, organising, and reporting on customer reviews and survey data

• Support ad hoc projects and contribute flexibly within our close-knit team environment

What You'll Bring

• 2–3 years' experience in social media, community management, or a similar marketing or creative role

• A genuine passion for skincare (experience in the skincare or beauty industry is highly desirable)

• Ability to balance creativity with organisation and attention to detail

• Strong knowledge of social platforms, with a knack for spotting and applying trends

• Excellent communication and interpersonal skills, with a customer-first approach

• Copywriting skills for engaging on-brand captions and responses

• Experience with influencer or UGC relationship management

• Photography and videography skills for capturing content

• Familiarity with social media analytics and reporting

• A collaborative and proactive mindset, with the flexibility to support across projects and events

• Ability to adapt quickly to shifting priorities in a fast-paced environment

Nice to have (advantage, not a requirement):

• Events experience

• ShipHero logistics system

• Advanced photography, videography, or editing skills

Why Join SumaNurica?

At SumaNurica, you'll be part of a fast-growing luxury biotech skincare brand where innovation meets creativity. You'll have the opportunity to grow your skills, learn from experienced mentors, and contribute to the exciting journey of shaping the future of skincare.

Benefits

• Hybrid work model (4 days in the office, 1 day from home)

• Beautiful CBD office space designed for collaboration and creativity

• Generous staff discount + quarterly product allowance to enjoy our range

• Regular team activities and social events

• Direct mentorship from a manager with experience in both marketing and skincare, guiding your career development

If you're ready to make your mark in the luxury skincare industry and join a team that's redefining skincare through biotechnology, we'd love to hear from you.