Systems Analyst

• 9-month fixed term contract | Full-time 1.0 FTE |  Flexible Work Arrangements 

• Join SA's Iconic RAA

• Work in a tight-knit, fun & inclusive team 
 
Ready to make a real impact behind the scenes at one of South Australia's most trusted organisations?
 
We're looking for a Systems Analyst to join our Technology team and help keep our mission-critical Roadside Assistance systems, CARS, running smoothly and efficiently for RAA and RACQ, RAC WA and RACT.
 
If you love solving problems, improving processes, and turning technical challenges into seamless solutions - this could be your next big move
 
Your responsibilities will include:

• Supporting the performance and reliability of key business systems, including the Computer-Aided Dispatch (CAD) applications and their interfaces.

• Investigating and resolving system issues, providing second-level technical support and ensuring smooth day-to-day operations.

• Coordinating and implementing system updates and releases, working closely with business users and vendors to ensure changes are delivered on time and with minimal disruption.

• Maintaining and improving system configuration and documentation, ensuring all changes are tracked, tested, and clearly communicated.

• Collaborating with business partners to understand their needs and translate them into practical technical solutions that drive efficiency and effectiveness.

• Monitoring and reporting on system performance, ensuring proactive maintenance and continuous improvement across the environment.
 
About You:
You are a proactive and detail-driven Systems Analyst who thrives in a dynamic, problem-solving environment. You bring a curious mind, a passion for improving systems, and the confidence to translate complex technical details into practical solutions. You're comfortable juggling multiple priorities, collaborating with both technical teams and business stakeholders, and you take pride in keeping systems running smoothly and efficiently. You'll also bring:

• Hold a tertiary qualification in Computer Science, IT, Software Engineering, or similar (desirable)

• Proven experience with complex enterprise-wide applications and vendor management

• Experience supporting and maintaining enterprise applications or system integrations.

• Deep technical knowledge across medium to large enterprise environments

• Hands-on experience with: Microsoft Windows Server, SQL Server, and large system configuration

• Strong analytical and troubleshooting skills 

• A proactive mindset with a focus on quality, efficiency, and great service delivery.
 
About us
We're proud to be one of South Australia's most iconic brands, trusted by members for more than 120 years. SA born-and-bred, RAA might be best known for our road service and insurance products, but we're excited to be continuously diversifying to better help our members and community. 
 
Our goal? To make life better for South Australians. That's why we're proud to offer a range of services to our 820,000+ members, including travel, energy, solar and battery, electric vehicle charging, our RAA Rewards program and more. With motoring still a priority, we're just as passionate as we were in 1903 about road safety, advocating for a safer SA into the future. 
 
We're also one of the state's largest employers, with more than 1100 employees working across our local sites at Mile End, RAA Place (CBD) and Adelaide Airport and our many retail and travel shops. With new office spaces in the city and city fringe in the works, and a buzzing people-first culture, we're proud to be the State's #1 Employer Brand.
 
Benefits 
We love our people at RAA and believe our employees should be rewarded for being a part of the RAA family. Some of our employee benefits include:

• Free RAA premium road service 

• Access to our RAA Rewards Program  

• Generous discounts on all RAA products 

• Flexible work arrangements

• Ongoing Training & Development opportunities and a Study Support Program

• Wellbeing facilities and Corporate Health Insurance Plan

How to apply
To be part of something bigger and work for a passionate South Australian organisation with members at heart click 'Apply' to submit your application by 9:00am Monday November 10th. 
 
You'll need to provide evidence of your eligibility to work in Australia and we'll also need you to undertake a police check before you can work with us at RAA.
 
We are committed to building a workplace that's diverse and inclusive, where employees are embraced for their unique qualities and valued for their contributions. We believe a diverse and inclusive workplace brings out the best in everyone and helps us to give our members better service. That's why we encourage applications from everyone, including people living with disability, job seekers of all ages, First Nations Peoples, members of the LGBTIQA+ community and people from culturally diverse backgrounds.

Required Experience
 

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