Analyst (IT Support)

• Flexible working options considered.
• 26 weeks paid parental leave after one year and 36 weeks after five years continuous service, regardless of gender.
• 4 weeks annual leave with the option to purchase more.
• 13 weeks long service leave after seven/ten years.
• Salary packaging options.
• 17% superannuation, with the option to reduce to the minimum super guarantee.
• 25% off UWA full fee courses, discounted health insurance, and convenient on-campus childcare options.
• Incremental progression based on 12 months continuous service.

Job no: 521763

Work type: Full Time

Location: Crawley

Categories: Information Technology

• Flexible working options considered.
• Incremental progression based on 12 months continuous service.
• 3 x Full-time appointments on an ongoing basis.
• Base salary range: $95,231– $100,643p.a. plus 17% superannuation.

About the area

UWA is making significant investments in the Information and Technology Services to enable its strategic direction and goals. UWA is also looking to utilise technology advancements to expand its services and create new and innovative teaching and research models. Robust, flexible, integrated and agile enterprise architecture, information and technology services are vital to enabling the university strategic objectives.

About the opportunity

• Deliver independent IT support across desktops, mobile devices, AV equipment, and software, ensuring high customer satisfaction.
• Support bespoke teaching and research technologies; design and implement systems following best practices.
• Proactively resolve issues through root cause analysis, documentation, and preventative recommendations.

About you

• Relevant University degree or equivalent
• ITIL certification or significant experience in Service Delivery process is essential
• Substantial relevant computing experience in a customer service role with a mature approach to work
• Demonstrated experience with field/on-site support of complex IT systems and services
• Demonstrated experience in providing support and troubleshooting for teaching and/or research solutions and applications

Note: A current National Police Clearance Certificate will be required by the successful applicant.

Position description: PD - Analyst (IT Support)

To learn more about this opportunity, please contact Alan Crofts at

How to apply

The content of your Resume and Cover Letter should demonstrate how you meet the selection criteria.

Closing date: 11:55 PM AWST on Monday, 17 November 2025

This position is only open to applicants with relevant rights to work in Australia.

Please note: Unsolicited applications from recruitment agencies will not be accepted outside of formal channels.

About the University

The University of Western Australia (UWA) is ranked among the top 100 universities in the world and a member of the prestigious Australian Group of Eight research intensive universities. With a strong research track record, vibrant campus and working environments, there is no better time to join Western Australia's top university.

Our commitment to inclusion and diversity

UWA is committed to a diverse workforce and an equitable and inclusive workplace. We are committed to fostering a safe environment for all, including Aboriginal and Torres Strait Islander people, women, those from culturally and linguistically diverse backgrounds, the LGBTIQA+ community, and people living with disability.

If you require any reasonable adjustments, we encourage you to advise us at the time of application. Alternatively, you can contact us for assistance during the recruitment process.

If you have queries relating to your application, please contact the individual named in the advertisement. Alternatively, please contact the Talent team at with details of your query. To enable a quick response, please include the 6-digit job reference number.

Advertised: 10 Nov 2025 W. Australia Standard Time

Applications close: 17 Nov 2025 W. Australia Standard Time