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Business Services Team Leader

2 weeks ago

Brisbane, Queensland, Australia MinterEllison Full time

Location: Brisbane

Contract Type: Permanent

MinterEllison is one of Australia's largest independent law and consulting firms. With a heritage of almost 200 years, we are known for our excellence, and our authentic and enduring relationships with our clients, our people and our communities. Clients seek out MinterEllison to help them solve complex problems every day. We do this by our full-service legal offering and complementary consulting offering.

We offer opportunities to work on industry-leading mandates for top-tier clients, while being part of a high-performing and collaborative team that values excellence, diversity of thought, curiosity, and inclusion. We value our people and empower them to achieve their ambitions - with the support, trust and autonomy to grow their careers in meaningful ways.

At MinterEllison, we're leading the way with AI and other emerging technologies, powering innovation right across our firm. You will have the opportunity to engage with AI tools we've built, and other external AI tools, to enhance efficiencies and excellence internally and with our clients.

We support sustainable ways of working regarding how, when and where you work and offer a wide range of social, financial and health benefits (see )

Your Role

We have an exciting opportunity for a full time Business Services Team Leader to join our team. We are seeking a motivated and experienced Business Services Team Leader to join our Brisbane office. The successful candidate will have preferably 1 to 3 years of team leader experience, in a professional services or corporate environment and strong knowledge in either Premises or Records Management would be a real bonus.

The role has a 'hands on' involvement with all the functional tasks and responsibilities, particularly in operational areas including search and lodgement, printing/photocopying/scanning, mail, couriers, fax, stationery, printer fleet management, disbursements and recoveries, purchasing, space planning, premises and maintenance, moves, archiving, storage, safe custody, security, car parking, environmental/energy initiatives and relevant business continuity plans. This role is also responsible for assisting the Operations Manager in supporting the national Corporate Services objectives. This will be achieved by 'hands-on' involvement with all the functional tasks and responsibilities, particularly in operational areas.

The Team Leader is assisted by a coordinator who deals with the day-to-day operation of the business centre and is your "right-hand person". The coordinator is responsible for maintaining the business centre roster and distribution of daily task allocation.

Your duties  

As a Business Services Team Leader in our team, you will be involved in a broad range of duties such as:
 

  • Lead and manage the Business Services function, including the Business Centre, Document Production, Mail and Courier, Premises and Search and Lodgement with a focus on sustainable service delivery.
  • Supervise the day-to-day operations and requirements of the Business Services team, ensuring tasks are performed efficiently, professionally, timely and cost-effectively.
  • Act as the escalation point for any operational issues and their resolution.
  • Provide leadership, coaching and development to team members, including training, regular one-to-one catch-ups, feedback and performance management.
  • Maintain key supplier and service provider relationships and manage purchasing expenditure.
  • Assist in the development and preparation of budgets, forecasting, and tracking monthly costs and managing invoicing.
  • Participate in the national alignment of policies, procedures, services and products for ongoing improvement.
  • Build a strong positive team culture, including knowledge sharing and continuous improvement with the team.
  • Proactively monitor service quality and delivery standards, actively seek feedback on the client experience, identify trends, and continually drive operational excellence
  • Ensure all relevant WHS guidelines and requirements are met
  • Ensure all relevant Security guidelines and requirements are met
  • Emergency and BCP coordination to meet both the tenancy and office requirements
  • Assist in overflow of work from the Business Services Assistant role(s) across Office Services and Premises and provide hands on assistance to the team in staff absences, capacity peaks, etc.

More About You 
 

To be successful in this role:
 

  • 1 to 3 years of team leader experience, preferably in a professional services environment.
  • Strong knowledge in either Premises/Facilities or Records Management would be a real bonus. Mailroom or document production experience would also be highly valued.
  • Experience leading a high-performing team in a fast-paced environment.

We welcome applicants who have

  • Ability to create and maintain an inclusive and positive team environment by actively encouraging participation and open communication amongst team members and other groups
  • Strong organizational skills and ability to manage competing priorities.
  • Excellent verbal and written communication skills with the ability to adapt communications to suit the audience and communicate at all levels of the firm.
  • Demonstrated high level of interpersonal skills to develop and maintain strong working relationships.
  • Strong focus on our clients and sustainable service excellence.
  • Ability to adapt and be flexible to meet changing requirements and needs.

How to apply

We encourage applications from people of all ages, abilities, cultural backgrounds, genders (including trans or gender diverse), LGBTQ+ people and those with carer responsibilities. We particularly encourage Aboriginal and Torres Strait Islander people to apply.

We prefer to connect with people directly, so please submit your CV by clicking on the 'Apply' button. We encourage all applications, including if you do not meet all the criteria listed for the role. Your application will also enable us to consider you for other opportunities that may be available at MinterEllison.

If you are currently a MinterEllison employee, please apply through the internal careers page.

If you would like further information, require any adjustments throughout the recruitment process or for a confidential discussion, please contact