Digital Assistant

Job description

Agency Department of Education and Training Work unit Katherine School of the Air

Job title Digital Assistant Designation Administrative Officer 3

Job type Full time Duration Ongoing

Salary $66,773 - $71,746 Location Katherine

Position number 41069 RTF Closing 05/10/2025

Contact officer Melinda Sauer on or

About the agency

Apply online

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR

TERTIARY QUALIFICATIONS.

Information for applicants – inclusion and diversity and Special Measures recruitment plans

The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates

people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment

process or job, please discuss this with the contact officer. For more information about applying for this position and the

merit process, go to the OCPE website.

Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures

plans, go to the OCPE website.

Primary objective

To provide administrative, graphic design, digital and data support to staff and families. The role is central to enabling distance

education in a busy and demanding school environment, with a strong focus on interpersonal communication and supporting

users remotely.

Context statement

Katherine School of the Air is a distance education school with a student population of 300 students – Preschool to Year 9.

The school strives for excellence using innovations in technologies and online teaching pedagogies to enhance outcomes.

Key duties and responsibilities

1. Provide high-quality customer support to families, staff and tutors guiding users over the phone and online, ensuring

clear, empathetic, and effective communication tailored to individual capability level.

2. Perform a wide range of administrative tasks with a high level of accuracy and efficiency, including data entry,

documentation, scheduling, and supporting the Digital and Data Manager in day-to-day operations.

3. Assist with technology related services such as basic hardware setup, software installation and user access management,

with the understanding that technical skills can be developed on the job.

4. Use graphic and media design elements across a variety of publications, print, digital and promotional materials including

interactive and multimedia formats.

5. Travel to remote home classrooms when required to provide hands-on support.

Selection criteria

Essential

1. Demonstrated high level of interpersonal skills and customer service with the ability to communicate effectively and

empathetically with staff, students, families, and the wider community. Proven ability to guide client support sessions

over the phone and online.

1. High level organizational and administrative skills, including a demonstrated capacity to work autonomously and within a

team, under pressure whilst maintaining data integrity, and monitoring projects to deliver outcomes in a timely and

efficient manner.

1. Demonstrated experience with digital technology and design software, including Microsoft Office, databases, Microsoft

Teams, Adobe Creative Cloud (or equivalent), or a willingness and ability to learn specific digital skills in a timely manner.

1. Ability to manage assets and proven digital knowledge, with a focus on supporting users.
2. Demonstrated ability to produce media and graphic design material for digital and print solutions and the ability to think

creatively following a design brief and using style guides.

Desirable

1. Knowledge of and experience in the delivery of digital, data or administration within an education setting.

Further information

A current 'Working with Children Clearance Notice,' First Aid certificate, NT Drivers Licence and Police Criminal History

Check with no significant relevant criminal history, or the capacity to obtain in a timely manner.