Parts Sales Coordinator

20 hours ago

Perth, Western Australia WesTrac Cat Full time $60,000 - $120,000 per year

Location: Perth Precinct, WA, AU

Reporting to the Business Unit Manager – Flexi Parts, the
Parts Sales Coordinator
plays a pivotal role in delivering exceptional service to both external and internal customers. This position involves a comprehensive approach to customer satisfaction and effective parts sales coordination.

Roster
: Mon – Fri 8.5 hours per day (including unpaid meal breaks)

Location
: FlexiParts (Perth Airport, WA)

What you'll do:

  • Manage end-to-end parts sales, including quoting, order processing, and inventory decisions
  • Maximise ROI on used machines by cataloguing components and selecting optimal sales paths
  • Build strong customer relationships through exceptional service, upselling, and cross-selling
  • Collaborate with vendors to enhance product offerings and maintain positive partnerships
  • Drive growth in parts and service sales across local, national, and international markets
  • Support custom solutions beyond standard dealership scope, including axle group exchanges and certified transport frames
  • Track and recover outstanding core returns, ensuring accurate documentation and reporting
  • Prepare for succession into a senior role, contributing to long-term team leadership and strategy

Skills and Experience:

  • Proven previous experience in a customer service role
  • Proficient in conflict resolution with ability to navigate challenging situations
  • Exceptional communication proficiency (written, verbal, and interpersonal)
  • Competent in computer literacy, including MS Office Suite, with a proven record of data entry across various systems
  • Strong time management skills, capable of handling multiple tasks in high-pressure settings
  • Meticulous attention to detail
  • Able to work effectively both independently and collaboratively within a team
  • Knowledge of mechanics or automotive/mining industry experience is desirable

Our Benefits inclusive of but not limited to:

  • Financial Benefits – Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.
  • Health & Wellness – Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
  • Culture & Career – Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute.
  • Employee Referral Program– Opportunity to receive a referral bonus up to $5000 for applicable roles.
  • Additional Perks – Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity

Our Company & Commitment
With over 4,500 employees, WesTrac is one of the world's largest authorised Cat equipment dealers, offering a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

Reference Number : 4866

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