Experience Designer

About the Role

This is a fixed term full time position until 11 June 2027.

The Experience Designer contributes to the design and delivery of inclusive, and user-centred digital experiences across our digital services on our enterprise platforms such as Salesforce, ServiceNow and Microsoft. Working within a multidisciplinary team, you will work closely with Solution Architects, Functional Analysts and Policy Owners. The role supports design, and delivery activities to improve how users interact with products, services, and platforms.

The role applies established experience design methods, such as user research, journey mapping, interaction design, and usability testing, to inform design outcomes. The Experience Designer collaborates closely with product managers, delivery teams, developers, and policy stakeholders to translate user needs and business requirements into accessible, usable solutions.

This position operates with guidance from senior designers, contributes to shared design assets and standards, and demonstrates a strong commitment to public value, accessibility, and continuous improvement.

How to apply

Applicants are required to submit a CV, cover letter and the responses to the KSC (max. 2 pages for cover letter) which summarises their skills, relevant experience and suitability to the role

About the Division

The Information Management and Technology Division (IMTD) is responsible for supporting one of the largest technology networks in Victoria and leading the department's technology, digital capability, business systems and digital transformation. This network consists of Schools, Corporate and Early Childhood Education (ECE) including a school user base of more than 1500 Government schools, 50,000 teachers and 650,000 students.

IMTD applies agile practices with a focus on user experience, security, integration, and designs and delivers solutions on the department's cloud infrastructure services (IaaS), enterprise cloud platforms (PaaS) and software services (SaaS).

Digital Design and Innovation Branch

All product delivery requires alignment with the department's approved enterprise architecture to enable an innovative approach to delivery, including experience design and agile methods to meet increasing demand.

Our purpose:

• Manage the prioritised demand pipeline for product development
• Support the delivery of digital initiatives for department portfolios
• Collaborate with the Enterprise Architecture practice, to identify common requirements that support re-use of digital products wherever possible
• Collaborate with portfolio areas to provide digital design and innovation practice to support business case initiatives
• Develop and manage platform roadmaps and standards

About the Department

The department provides a wide range of learning and development support and services.

The department provides policy leadership, plans for the future of education in Victoria and leads key cross-sector collaboration. The department plays an important system steward role by providing support, guidance, oversight and assurance across early childhood and school education systems, as well as directly providing school education and 50 new early learning centres.

Further Information

For more details regarding this position please see attached position description for the capabilities to address in application.

The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page

Applicants requiring adjustments can contact the nominated contact person.

Information about the Department of Education's operations and employment conditions can be located at

For further information pertaining to the role, please contact Joseph Dang, Experience Design Manager via

Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence.

Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g large print) due to any viewing difficulties or other accessibility requirements.

Applications close 11:59pm on Sunday 1st February 2026.