Administrator, Family Law

1 day ago

Australia MUFG Pension & Market Services Full time $60,000 - $80,000 per year
Description

Are you ready to make a meaningful impact in the lives of Australians navigating family law matters? We're seeking a detail-driven and customer-focused Family Law Administrator to join our supportive and high-performing team.

In this role, you'll be responsible for delivering exceptional service to members, trustees, and stakeholders, ensuring all requests are processed accurately and within agreed timeframes. You'll play a vital role in maintaining quality standards and meeting service level agreements across a range of operational tasks related to family law and superannuation.

Please note prior law/legal industry experience is not required in this role.

What You'll Be Doing
  • Provide superior customer service across phone and written enquiries.
  • Process family law-related requests including Form 6/Information requests, procedural fairness, and payment splits.
  • Action inbound correspondence and follow-ups within required SLAs.
  • Ensure compliance with legislative and fund-specific procedures to minimise risk.
  • Collaborate with internal and external stakeholders to resolve enquiries and meet deadlines.
  • Contribute to reporting and quality review processes.
  • Identify and suggest improvements to enhance efficiency and service quality.
  • Be a positive and proactive team member, supporting shared goals.
What You'll Bring
  • A strong customer service philosophy—professional, approachable, and empathetic.
  • Excellent communication skills, both verbal and written.
  • High attention to detail and a commitment to quality.
  • Ability to work independently and manage competing priorities.
  • Understanding of superannuation legislation and family law processes.
  • Proficiency in MS Office and data processing.
Why Join Us?
  • Career Development: Access ongoing training and development to grow your career.
  • Hybrid Working: Enjoy the flexibility of working from home 50% of the time.
  • Supportive Team Culture: Be part of a collaborative and inclusive team that values your contribution.
  • Impactful Work: Help Australians navigate complex family law matters with care and professionalism.

Ready to bring your skills and passion to a role that truly makes a difference? Apply now and join a team that values service, quality, and your professional growth.

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