Strategist

• Temporary full-time opportunity until 30 June 2026 with the possibility of extension
• Role available to commence in January 2026
• DCS Clerk Grade 7/8 - This package includes a salary range of $ $113,574 - $125, 720 base plus employers' contribution to superannuation and annual leave loading
• Hybrid flexible work arrangements

We're looking for a talented Strategist to join the Customer Success team driving the NSW Digital Strategy (NSWDS). This team is part of Digital Strategy, Investment, Assurance and Sourcing (DSIAS), a dynamic and fast-growing branch within Digital NSW at the Department of Customer Service

The NSWDS was launched in October 2024 and outlines the strategic direction for NSW to advance government priorities through digital. The successful candidate will play a key role in supporting delivery of the NSW Digital Strategy major update in

Key accountabilities:

• Contribute to the delivery of the major update to the NSW Digital Strategy by conducting research and analysis to clearly articulate key strategy messages.
• Support publishing activities of the updated NSW Digital Strategy on Digital NSW website.
• Organise and coordinate virtual events for the NSW Digital Strategy Community of Practice (NSWDS CoP), fostering collaboration and knowledge sharing.
• Maintain and update the NSWDS CoP SharePoint site, ensuring content is current and accessible to all members.
• Manage ongoing stakeholder engagement across agencies and departments, ensuring strong communication and alignment with sector objectives.
• Support quarterly reporting of NSW Digital Strategy commitments to the Minister's Office
• Assist in preparing strategic plans, briefings, and reports to support key initiatives and decision-making processes.

You will be joining a friendly, dynamic and diverse team who is passionate about accelerating digital transformation to make NSW a great place to live and work.

We value diversity, embrace flexible working, and are committed to building an inclusive workplace that reflects the communities we serve. Everyone is welcome to apply.

To be successful in this role you will demonstrate:

• Excellent organisational and project management skills
• Excellent written and verbal communication skills
• Experience coordinating events and stakeholder engagement
• Experience managing business administrative tasks
• Experience in gathering research and analysing data
  
  Salary Grade 07/08, with the base salary for this role starting at 113,574 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Swathy Mohan via

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: 09:59 am, 19 Nov 2025

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or

For more information, please visit

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