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Customer Service Agent
3 weeks ago
At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
At Probe CX, expect to think differently, challenge the norm and find your purpose.
As a Customer Service Agent, your primary objective is to deliver world-class service on all inbound and select outbound calls. You will efficiently handle crucial card security tasks (stopping/reissuing lost/stolen cards and processing unauthorized transaction disputes) alongside essential account maintenance duties, such as arranging payments, updating details, issuing statements, and changing PINs. Providing accurate, timely responses with respect and empathy is paramount, as you document all interactions and strive for excellent customer satisfaction on every call.
Key Details
CBD Location (near Flagstaff station)
Predominantly WFH after KPIs met
Full time 38 hours per week
Fixed Roster:
Roster 1: Mon, Thu, Fri Sat 10am - 8pm
Roster 2: Mon - Thu 12pm - 8pm. Fri 11:30am - 8pm
Roster 3: Mon - Thu 10am - 6am, Fri 9:30am - 6pm
Fixed Term 6 month contract with potential for longer.
Australian based role
Main Activities
Inbound and some outbound calls
Escalate and or resolve complaints
General inquiries
Stopping and reissuing lost and stolen cards
Lodge a dispute if any unauthorised transaction
Document all information on customer interaction according to standard operating procedures
What we can offer you
Engaging and comprehensive paid training.
Diverse and inclusive work environment, where our collective strengths empower us.
Immerse yourself in a vibrant culture that thrives on values like fun, respect, integrity, innovation, and transparency.
Unlimited access to a trusted mental health and wellbeing platform.
Join a multi-award-winning customer experience organization with a legacy spanning over 40 successful years.
Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive.
At Probe CX equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating you and your 100%
