Engagement Officer

1 week ago

Warrnambool, Victoria, Australia South West TAFE Full time $77,331 per year
  • Full-time 38 hours per week, On-going position
  • Warrnambool Campus
  • $73,731 per annum, plus superannuation
As one of the first points of contact with South West TAFE, the Engagement Officer fulfils an important public relations and customer service role. The Engagement Officer is responsible for managing students through the application to enrolment process. The Engagement Officer provides support to students through the process and engages with the students to assist with all pre-enrolment administration.

They require high-level knowledge of the application to enrolment process at South West TAFE and have a high level of knowledge around all course requirements.

Engagement Officers would also assist students who are awaiting classes to be opened. The Engagement Officer would actively contact students to provide an individual level of support through the application to the enrolment process and ensure a seamless student-focused initial onboarding experience for all students. They are responsible for best practice recommendations and implementation of any new processes or policies.

The must haves
Mandatory requirements
  • Diploma or equivalent qualification or a willingness to undertake plus relevant industry experience
  • High level of digital and computer literacy
  • Current Victorian Drivers Licence
  • Employee Victorian Working with Children Check
  • Satisfactory Police Check
Highly desirable requirements
  • Hold a qualification in Business or Office Administration or equivalent industry experience.
  • Experience within the education industry is highly desirable
  • Experience in a customer service environment
About us
SWTAFE is the leading vocational education provider in South West Victoria.
We offer a diverse range of courses across various industry sectors, spanning from healthcare and business, to trades, technology, arts and agriculture and more.
We are committed to ensuring our graduates are well-prepared to navigate the challenges of the dynamic job market of today, and are equipped with the skills build a successful future career.
As a place to work, we strive for a supportive, diverse workplace culture that encourages personal and professional growth, and in 2023 SWTAFE was ranked #1 in the Victorian TAFE sector for staff satisfaction.

What we can offer you
  • Priority applications to a Warrnambool council-run day care facility
  • Fun social club with health and wellbeing activities
  • Employee recognition program
  • Continuous opportunities for tailored learning and development
  • Accessible Employee Assistance Program including an easy to navigate app
Any Questions? Please contact:
Kelly Wakelin, Manager - Student Administration

[email protected]

A full position description is available from the Careers at SWTAFE webpage.

Applications close: Sunday, 8 June 2025

Successful applicants will require a Working with Children Check and a National Police Record Check.

How to apply
If this role resonates with you and you have the necessary skills and experience, then we would love to hear from you.

To apply for the role, please click 'Apply for this job' and provide a copy of your current resume and cover letter, which addresses the key selection criteria outlined in the position description.

Don't forget that you can utilise the SEEK website for great advice and resources, from resume writing through to interview tips.

For local support in the South West with job readiness skills (from resume writing to interview tips), please contact the South West Skills and Jobs Centre.

Email: [email protected]
Phone:

If you require any adjustments to assist you with your application, please contact South West TAFE's Recruitment Team on or by emailing [email protected]

South West TAFE is a child safe and equal opportunity employer; fostering a fair, safe and inclusive environment and embraces all forms of diversity.

We strongly encourage applications from people with a variety of attributes, including but not limited to:
  • A person with a disability
  • Aboriginal and/or Torres Strait Islander
  • Culturally and linguistically diverse
  • LGBTIQA

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