Retail Operations Specialist

Why Join Us?

• Vibrant Open Office in Richmond. Work in a dynamic, collaborative space that sparks creativity 
• Work Your Way. Enjoy the perfect balance of remote flexibility and in-office collaboration—get the best of both worlds
• Make a Difference. Take a paid day off each year to volunteer for a cause you're passionate about
• Fuel Your Day. Enjoy free 7-Eleven coffee and snacks in the office—because great ideas start with great coffee
• Family Comes First. Get up to 15 weeks of paid parental leave for both primary and secondary carer, so you can focus on what matters most
• Stay Social & Connected. Join our Social Club and Open Committee for regular events, celebrations, and fun activities
• Grow Without Limits. Access unlimited LinkedIn Learning courses and invest in your personal and professional development

The role

We are looking for a dynamic Retail Operations leader to spearhead strategic planning and tactical execution to elevate customer delivery and in-store performance. This is more than an operational role; it's a strategic opportunity to shape the future of our retail experience.

Are you commercially astute, with a passion for developing talent and leading high-performing teams in the ever-evolving retail landscape? Do you thrive on driving strategic programs of work that deliver measurable impact across the business? Then read on

• Develop and implement plans to optimize retail operations delivery, applying tactical lens to ensure seamless adoption and success of strategic outcomes in store.
• Utilize a process-driven approach to maintain highly organized operations, adapting to the dynamic retail environment.
• Build and sustain robust relationships with stakeholders, collaborating and influencing to drive business success.
• Be the subject matter expert across enterprise to drive continuous improvement on all operational activities.
• Champion frontline feedback as a tool to enable increased productivity.

What you'll bring

• Proven experience in leading complex, cross-functional strategic initiatives with a clear focus on execution and outcomes.
• Extensive experience in retail operations, leading and accelerating key programs of work.
• Strong business acumen and the ability to translate strategy into practical, scalable programs that enhance performance and customer experience.
• Influential leadership skills, capable of engaging senior stakeholders and driving alignment across diverse teams.
• A track record of building and nurturing high-performing teams, with a focus on capability development and operational excellence.
• A pragmatic mindset, able to navigate ambiguity and deliver results in fast-paced, customer-centric environments.

Bonus points if you have

•  Experience in chapter or squad-based agile organisations
•  Continuous improvement, change or process certifications.

This role is ideal for a strategic thinker who leads with purpose, inspires through action, and knows how to turn vision into reality. If you're ready to make a lasting impact in retail operations, we'd love to hear from you.

At 7-Eleven our people are at the heart of everything we do. We are committed to creating a workplace that fosters inclusion and celebrates diversity. We strive to make every single 7-Eleven team member feel heard, valued, and respected no matter who they are or what diverse characteristics reflect their unique identity. We are proud to be a Diversity Council Australia Inclusive Employer and Bronze Accredited with the Australian Workplace Equity Index.

At 7-Eleven, we are committed to ensuring that all prospective employees have the opportunity to perform at their best throughout our recruitment process. If you require any adjustments to support an inclusive and accessible experience, please contact us for a confidential discussion at

** Please note, this email is strictly for adjustment requests related to the recruitment process. Other inquiries sent to this mailbox will not be actioned.**

​To find out more about our current opportunities follow us on LinkedIn or view our careers page.

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