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Service Administrator

3 weeks ago

Wollongong, New South Wales, Australia LCS Air Full time
About Us

LCS Air is a leading HVAC service provider known for quality workmanship, reliability and outstanding customer care. With significant growth over the past 18 months, we're expanding our team and seeking a motivated Service Administrator to join our busy Service Department.

Position Overview

As the first point of contact for all incoming service calls and emails, you'll play a key role in keeping our operations running smoothly. This role suits someone who thrives in a fast-paced environment, has a professional phone manner, and can multitask with confidence and accuracy.

You'll be joining a friendly team of three and working closely with technicians, management, and clients to deliver an excellent customer experience. This position is long-term and offers stability and room to grow with a company that values its people.

Key Responsibilities


• Act as the first point of contact for service calls and emails


• Raise customer service jobs and repair orders


• Assist with scheduling and dispatch of technicians


• Update and maintain databases, records, and job files


• Support the service team with general administration and reporting


• Provide professional and friendly customer service


• Work collaboratively with other departments to meet company goals

Skills and Qualifications


• Excellent communication and customer service skills


• Strong phone manner and problem-solving ability


• Proficient with Microsoft Word and Excel


• Exceptional attention to detail and time management


• Ability to work independently and as part of a team


• Strong organisational skills and ability to prioritise under pressure

What We Offer


• Supportive, family-oriented workplace


• Long-term career opportunity in a growing company


• Collaborative and respectful team culture

At LCS Air, we pride ourselves on being a family-owned and operated company. We foster a positive, inclusive culture built on teamwork, open communication and mutual respect.

Every team member is valued as part of our extended family.

How to Apply:

If you are a dedicated HVAC professional ready to take on new challenges and grow with a reputable company, we want to hear from you Please submit your resume, cover letter, and references to 

Join us in creating comfortable environments and making a positive impact in the HVAC industry