Implementation Consultant

As an Implementation Consultant, you will work in a team environment configuring and customizing our real estate software to meet customers' needs. You will work with the team implementing projects and training customers to use our software. As a consultant within professional services, you will learn MRI software solutions, develop customer facing skills and learn all about the prop-tech space.

Key Responsibilities

Client Facing:

• Establish and build strong relationships with clients.
• Liaise with Clients to collect, understand and define business requirements.
• Deliver high quality generic system training and, where required and in scope, training customised to client's business processes.
• Manage communication with software vendors on any issues affecting clients.
• Identify up-sell opportunities and help clients understand the associated value propositions.

Solution Development:

• Gather requirements for data conversions and assists clients with preparing for data migration.
• Learning MRI facilities management software and solutions
• Develop Business and Functional Requirements Documents to allow clients to approve solutions for build and or implementation.
• Test technical development work to ensure that it meets client requirements and internal quality standards and support the development team.
• Manage delivery of work packages (customisations, report design, new software and related business processes, training etc.) to clients, from initial request through to go-live.
• Manage client system testing and rollout activities.  Provide advanced problem solving, troubleshooting and system consultation.
• Facilitate solution design workshops to determine project and /or process requirements.
• Delivery of high-quality solutions within budget and to schedule.
• Prepare client specific documentation when needed.

Teamwork:

• Communicate regularly with senior team members and project managers regarding task or project status.
• Become a subject matter expert on the products, business processes, data, and reporting.
• Recommend business process improvements, where appropriate.

Job Requirements:

• Degree in Accounting or Information Technology or equivalent working experience
• 3 + years experience in Project Implementation
• Strong Team player
• Customer and solution centric
• Knowledge of software implementation methodology
• Excellent written and oral communication skills
• High initiative and self-motivation
• Ability to travel %)

About Us

From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you  

Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can't be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.  

We believe MRI is more than just a workplace; it's a connected community of people who truly feel they belong. Whether we're investing in employee resource groups or providing tailored resources for each person to reach their full potential, we're passionate about creating a work environment that makes you excited to show up every single day.  

At MRI, one of our core values is to strive to amaze.  From the intelligent solutions we create to the culture we cultivate, that's our goal every day. Because that's what industry leaders do. Whether you're joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients. 

Amazing growth requires amazing employees. Are you up to the challenge?   

We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don't hesitate to apply. We'd love to hear from you   

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more. 

We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself