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2 weeks ago
About Conduent Victoria Ticketing System (CVTS)
Through our dedicated colleagues, CVTS delivers world class ticketing services and solutions – creating exceptional outcomes for our client and the community who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
The role
We are seeking a highly skilled ServiceNow Developer to join our internal team in Melbourne. In this role, you will drive the design, development, and optimization of ServiceNow implementations across multiple modules including ITSM, CSM, FSM, and EAM while also focusing on third-party integrations, identity access management (IAM), and role-based access control (RBAC). You will collaborate closely with cross-functional stakeholders to shape digital transformation initiatives that support enterprise-level business objectives.
Job responsibilities
- Platform Design & Development: Configure, develop, and customize core ServiceNow modules such as ITSM, CSM, FSM, and EAM to meet evolving business needs. Create and manage advanced workflows, forms, business rules, and UI policies. Drive platform enhancements, version upgrades, and solution design while adhering to best practices.
- Integration & Automation: Architect and implement integrations with third-party systems (SailPoint, Jira, SCCM, Azure, GCP) using REST/SOAP APIs, Service Graph Connectors, and other relevant technologies. Automate service provisioning and deprovisioning using Flow Designer, orchestrations, and custom scripts
- IAM & RBAC Implementation: Establish and manage Identity and Access Management (IAM) within ServiceNow, ensuring secure and efficient user provisioning. Develop Role-Based Access Control (RBAC) policies and workflows, including role assignments, approvals, and auditing. Collaborate with security and compliance teams to maintain governance and adherence to privacy regulations (e.g., Australian Privacy Act).
- Platform Administration & Support: Monitor system health, troubleshoot incidents, and recommend solutions to ensure platform stability. Conduct root cause analysis for complex issues, coordinating with internal teams to implement preventative measures. Maintain high-quality technical documentation, including development guidelines, design documents, and platform policies.
- Collaboration & Leadership: Partner with business analysts, project managers, and key stakeholders to gather requirements and propose optimal technical solutions. Participate in Agile ceremonies (daily stand-ups, sprint planning, reviews) to maintain transparency and meet project milestones. Mentor junior developers, enforce coding standards, and champion best practices in ServiceNow development.
- Agile Delivery & Collaboration: Work within an Agile delivery framework, participating in daily stand-ups, sprint planning, and retrospectives. Collaborate with scrum masters, product owners, and cross-functional teams to refine user stories, estimate tasks, and ensure timely feature delivery. Contribute to continuous improvement of processes, tools, and methodologies to enhance efficiency and quality.
Key Skills
Technical Skills
- Programming: Strong skills in JavaScript, HTML, CSS, and AngularJS within the ServiceNow environment.
- Scripting: Glide Scripting, Flow Designer, Script Includes, and Business Rules.
- Databases: Understanding of MySQL or similar relational databases for performance optimization and reporting
ServiceNow Certifications
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Application Developer (CAD).
- ServiceNow Implementation Specialist certifications, especially CSM, FSM, or EAM, are highly advantageous.
Soft Skills
- Analytical & Problem-Solving: Ability to translate complex requirements into effective technical solutions.
- Communication: Excellent verbal and written communication to engage both technical and non-technical stakeholders
- Team Collaboration: Commitment to knowledge sharing, mentoring, and fostering an inclusive, high-performing culture.
- Adaptability: Eagerness to learn new technologies and adapt to dynamic project demand
Education Requirements
- Bachelor's degree in computer science, Information Technology, or a related field (or equivalent practical experience).
- Additional coursework or certifications specific to ServiceNow, cloud computing, or security frameworks (e.g., CISSP) is beneficial.
