Home Support Worker

Make a lasting impact in a values-driven organisation supporting diverse communities

MiCare is a not-for-profit organisation that exists to enable people from diverse backgrounds to lead dignified and meaningful lives. We offer aged care, home care, retirement living and migrant support services, with a strong focus on culturally appropriate care and community connection.

With teams located across Victoria and Queensland, we embrace diversity in both our workforce and the communities we support. At MiCare, you'll join a compassionate, dedicated group of people working to deliver real impact every day.

The Role

The Home Support Worker sits within the community home care programs and supports the

independence of clients to continue to live in the community. The role will deliver a range of

services to clients who are assessed as requiring a low level of care in and around their own private home in alignment with care plans.

• Deliver services within the home - ensuring the client's home is safe and hygienic for
  
  living in.
• Deliver services outside the home – unaccompanied shopping and errands.
• Monitor client status and report as required.
• Completion of documentation as required.
• Represent MiCare within the community.
• Responsibilities
• Assist clients with general household cleaning tasks within client homes such as
  
  dusting, vacuuming, mopping, linen change, laundry, bathroom clean etc.
• Unaccompanied shopping and errands
• Engage and communicate with clients in their home, and other stakeholders such as
  
  family members as required
• Monitor and report any physical, emotional or behavioural changes/concerns as per
  
  MiCare processes and in a timely manner
• Document interactions with elders and stakeholders in the client management
  
  system in a timely manner
• Effective management of communication channels with all stakeholders, including
  
  escalating significant events to Service Coordination/Team Leader
• Document incidents and feedback in the incident management system

What We're Looking For

Experience

• Previous experience in cleaning.
• Experience caring for elders in the community.
• Experience building strong relationships within an organisation and with clients,
  
  including those with specific care needs such as dementia.
• Computer literate with the ability to use a smart device for care notes, rostering,
  
  MiCare processes such as leave application.

Essential skills

• Flexibility and ability to respond on short notice during work hours.
• Eye for detail and high standards of service delivery and documentation.
• Ability to work with minimal supervision, whilst accepting direction as required.
• Physically able to undertake repetitive tasks.
• The ability to work in a culturally sensitive manner within an ethno-specific
  
  environment.
• A preparedness to work to the 10 principles of the Eden Alternative philosophy.
• Self-motivated with a flexible, caring and patient attitude.

Qualifications

• A Certificate II in Cleaning would be advantageous, but not mandatory.
• Willingness to undertake a police check
• Current First Aid and CPR certificates
• Valid Victorian drivers licence, comprehensively insured and roadworthy vehicle
• Evidence of current influenza and full Covid-19 vaccinations
• Smartphone, access to computer/device

Why MiCare?

• Save on tax with generous salary packaging benefits — novated leasing, general living expenses, meal entertainment, holiday accommodation and venue hire.
• Enjoy exclusive perks via our employee wellness portal — access to amazing discounts on everyday items.
• Be part of a multicultural, values-led team making a real difference in the community.
• Grow with us — access professional development in a supportive, collaborative environment.

To be considered for this role you must be an Australian or New Zealand Citizen or permanent resident. The successful applicant must satisfactorily complete all pre-employment checks, including National Police Check, Working with Children Check, NDIS Check and influenza and COVID 19 Vaccinations.

How to Apply?

Are you passionate about supporting elders to continue to live at home? Then we'd love to hear from you. When applying, please combine your CV and cover letter into one document and upload it as part of your application.

You can also review the Position Description for further information about the role and requirements.

Applications close 5.00pm 4 November 2025

MiCare is handling this recruitment independently and is not engaging agency support at this stage.