Customer Happiness Team Members

WHO WE ARE:

Daisy & Hen began in 2016 and from humble beginnings we are now one of Australia's most loved baby & children's multi brand retailers. And 2025 is our most exciting era yet, as we recently opened store #5 at Westfield Marion and #6 at Burnside opens very soon

Our mission is to create joy We love to foster genuine connection with our community, and promise to deliver an exceptional customer experience every time. We are passionate about our product range, intentionally curated for function, style and quality. We are a leading stockist for the best brands for babies & kiddos. Brands like Jellycat (we have one of the biggest ranges in Australia), Tiger Tribe, Huxbaby, Goldie + Ace, Connetix, Crywolf, Olli Ella and 60+ others. Unpacking stock deliveries is truly like Christmas.

We have a busy HQ / Warehouse in Mile End too and amidst our exciting growth, we remain a proudly independent female and SA owned company. It's a collaborative, passionate, vibrant and fun environment. We are excited to be making our mark on the retail world, right here in little old Adelaide. Come and join us

ABOUT THE ROLES AVAILABLE:

We are looking for a fun, energetic & passionate people to join our store teams. If you love retail, but are looking for more - this is a job for you.

We have roles available across our new Westfield Marion and new Burnside Village stores.

These are casual roles and to be considered for a role, you will absolutely need to be able to commit to:

• Offering at least 3 days per week of regular availability, including being available both Saturday and Sunday.
• Working late night and weekend shifts (you will be rostered to work at least 1 weekend shift per week, and at times 2).
• Having some flexibility during the week for covering leave, and flexing up during peak trade times.

This is so much more than just another retail job - you will love and be excited by what you do and who you do it with. Your typical day will include working closely within your supportive and awesome store team to:

• Create joy for our community through incredible customer experiences.
• Work collaboratively with your team create a warm & welcoming store atmosphere.
• Maintain high levels of in store Visual Merchandising & store presentation.
• Maintain expert level knowledge on our products and brands.
• Do all the things needed to support the Store Manager & Assistant Manager to keep things running smoothly and deliver the customer experience that we are famous for.

THE PEOPLE WE ARE LOOKING FOR ARE:

• Joyful You bring a warm and happy energy, and are positive and kind in your approach to work, all while keeping it fun.
• Passionate about creating exceptional customer experiences, and going above and beyond. We are looking for authentic and approachable team members, who are great at building relationships.
• Genuinely excited about the products and brands that we partner with and sharing them with our community.
• At their best in a dynamic, multifaceted and fast paced sales environment. There is always something to do.
• Dedicated, committed and looking for a long term role they can grow with.
• Confident using a PC, Tablet and Microsoft office programs.

We offer a unique opportunity to join a fast growing, SA and female owned business. The best of both worlds - flexibility and support in a close knit team environment and opportunities to progress your career.

REQUIREMENTS TO BE SUCCESSFUL:

• You have retail / customer service experience in a fashion or lifestyle store.
• You have a minimum of one year of retail or customer service experience.
• You have a willingness to learn, and a positive can do attitude.
• A passion and affinity for our products - essential. MUST LOVE CUTE BABY THINGS AND JELLYCATS
• Weekend availability and some flexibility with your roster.
• Microsoft Office and PC proficient - essential.
• You must have Australian work rights to be eligible for this position.

WHAT WE HAVE ON OFFER:

• Join A FUN, supportive, meaningful & flexible work place.
• Be a part of a female owned, local business as we continue to grow.
• Have the opportunity for ongoing training & development, to progress your career (if that's what you want). Our business is growing quickly, and if you are ambitious there is no limit on where you can go. Interested in Store Management, working in the Online team, Buying, Social media? We want to support you to build your career with us.
• Generous employee discount, quarterly team events, a friendly and supportive work culture

Does this sound like you?

To apply: please submit your resume and a cover letter introducing yourself and letting us know why you are perfect for this position.

No recruitment agencies please – we've got this one covered.