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Senior Account Manager

3 weeks ago

Sydney, New South Wales, Australia DWF Full time
Why join us?

Are you ready to take the next step in your property career? We're seeking a dynamic and experienced Senior Account Manager to join our team in Sydney on a full-time, permanent basis. This is an exciting opportunity to play a pivotal role in managing key client relationships, driving portfolio growth, and delivering exceptional service to all our stakeholders.

As a senior member of our team, you'll bring proven expertise in account management, a strong understanding of the property sector, and the ability to lead with confidence and integrity. In return, we offer stability, professional development, and the chance to make a real impact in one of Australia's most vibrant markets.
 

Who are we? 

  • Proclaim is a specialist claim management business; but not insurance like it used to be.  

  • We are a progressive, dynamic company that is prepared to disrupt outdated processes and think outside the box.

  • We manage vast claim portfolios (binders) for our clients, providing unmatched expertise and customer service. 

  • Our client base is comprised of blue-chip corporates, Lloyd's of London underwriters and large local insurance companies.

  • Our purpose is to go beyond and make a difference; we get that opportunity every day.

  • We combine leading edge tech with the best people to get superior solutions for our clients.

  • We have been named one of Australia's best places to work and our cool collaborative office

Responsibilities

  • Handling a portfolio of commercial property claims with the opportunity to work on construction, farm pack and aviation matters, ensuring the best possible outcome for customers.

  • Working closely and maintaining relationships with internal and external stakeholders, including brokers, underwriters, service providers and insurers.

  • Managing binder accounts and going beyond for our clients

  • Working within a diverse team who value collaboration, caring and creating an enjoyable working environment.

What will help you succeed in this role?

  • You have a minimum of 1-2 years' experience within the insurance industry.

  • You have a background in Commercial Property claims

  • Experience with Strata, Construction or Motor claims and/or Recoveries is a plus but not essential.

  • You are looking for a hybrid of collaboration within the office and the flexibility of working from home 2-3 days each week.

  • You have initiative, drive and strong time management and negotiation skills.

  • You value autonomy, flexibility and diversity, and are a team player.

  • You want responsibility and the ability to thrive in a team which encourages you to build and maintain market relationships.

  • You value service over process and want to fulfil your potential and be your best.

What we offer?

  • An environment where flexibility and diversity is a key part of our culture and where growth and development is a core value

  • A dynamic work environment where collaboration with your peers is critical and client contact is a key part of how we work

  • Fast-track your technical, negotiation and client facing skills while maintaining a real work/life balance

About us

DWF is a global legal business providing Complex, Managed and Connected Services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.